Careem - Staff Full Stack Engineer
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Requirements
• 8–12+ years of professional full-stack engineering experience: with a track record of acting as a technical lead or founding engineer in high-growth environments. • Mastery of the modern stack: Deep expertise in frontend frameworks (React/TypeScript) paired with strong experience in backend languages (Node.js, Python, or Go) and distributed systems. • AI-Native engineering mindset: Hands-on experience integrating LLMs, managing real-time streaming data, and building/consuming agentic frameworks and RAG architectures. • End-to-End Architecture Skills: The ability to design modular, "platform-first" systems, from database schema and API design to reusable UI components. • Obsession with Craft and Performance: A specialist's eye for creating fluid, "instant" user experiences and the backend efficiency required to support them. • Startup-level Autonomy: Comfortable navigating a "0-to-1" environment where you define the technical roadmap and ship high-quality code without a playbook. • Willingness to work on-site full time in UAE, to foster the high-intensity collaboration required for this incubation phase. • Experience with enterprise software transformation or legacy system integration is a significant plus. • What You’ll Receive: • A Blank Canvas and Live Ammunition: The rare opportunity to build a "0-to-1" product while immediately deploying it into the real-world operations of a regional giant. No "sandbox" projects here, you’ll be shipping code that moves people and goods on day one. This is a huge opportunity to create impact in our region. • Architecting the Engine: We’re a lean, impact-obsessed team operating with total autonomy. You’ll be free from corporate bureaucracy and legacy baggage, focused entirely on building the core orchestration layer and agentic frameworks that will serve as the "brain" of the region’s enterprises. • Direct Collaboration with Leadership: Direct engagement with Careem and enterprise client leadership, in addition to working side-by-side with the WorkOS founding team including Magnus Olsson (Careem’s original Co-founder). • Competitive Compensation: Including direct equity in this new division. Our philosophy is meritocratic: we want you to own a meaningful stake in the value you create.
Responsibilities
• Program manage the end-to-end automation program roadmap for Careem Care: including but not limited to self-service flows, AI-driven triage, proactive notifications, and escalation automation • Partner with business and care leads across verticals (Food, Quik, Pay, etc.) to analyze contact drivers, disposition trends, and pain points to identify automation and process improvement opportunities. • Collaborate with Care and org-wide Engineering, Product, verticals, data science, and Operations to program manage and support roll out AI-enabled solutions that enhance care efficiency and quality of delivery • Drive change management to ensure successful adoption of automation tools across Careem’s regional care teams. • Support building care strategy across verticals , closely liaising with functional teams • Lead cross-functional projects, managing dependencies, timelines, and risks while maintaining strong stakeholder communication. • Localize and roll out solutions tailored and compliant to each market (UAE, Jordan, KSA) • Explore and pilot emerging AI/ML technologies (e.g., NLP, conversational AI, RPA) to enhance Careem’s automation capabilities. • Build clear documentation of systems, workflows, and success metrics to support scalability and transparency. • Work with real-world data and translate it into features, signals, and insights • Improve the way we serve and monitor machine learning models • Contribute to a strong team culture of learning, iteration, and accountability • Track performance metrics (contact rate, deflection rate, NPS/CSAT, automation accuracy, FCR) and provide insights and recommendations for continuous improvement • Translate insights into data-backed actions in coordination with the respective teams • Champion a “Care-First Automation” culture — leveraging technology to elevate the customer experience, not just reduce costs.
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