Postman - Senior Technical Writer

• Own the docs for your dedicated feature sets—you’ll be responsible for documenting specific areas of the Postman product and will drive all docs efforts around it • Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands-on experimentation with the product • Carry out editorial reviews on your docs teammates’ drafts—you’ll be providing constructive feedback that helps your colleagues to grow, as well as receiving it • Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents the Postman product to community and customers • Liaise with stakeholders across the company to establish and address docs needs • Mentor other writers at Postman to teach them about processes and best practices for developing best-in-class documentation • Minimum Bachelor’s degree plus 5+ years of technical writing or related field experience • Problem solver—you take a broad view of the role your docs work plays within the organization and are comfortable with shifting priorities • User empathy—maybe you’ve been involved in tech support, in a community or customer facing role, you’ve helped people learn tech skills, or you’ve sought user feedback on docs in the past • Strong communicator—you’ve written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates • Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices • Experience using and documenting SaaS products. • Distributed team member—you’re comfortable working within a diverse global team in multiple time zones • Nice skills to have include experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown-based content, working in an Agile environment, and using source control systems, especially Git. • The reasonably estimated base salary for this role ranges from $160,000 to $190,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. • What Else? • What Else? • In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. • At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom. • Our Values • Our Values • At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can. • Equal opportunity • Equal opportunity