Expert Services Engineer
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Requirements
• Experience as a Expert Services/Field Engineer in the security space. Preferred with experience specifically within SaaS products. • Understanding of SAST, SCA, CWP and DAST tools available on the market. • Hands-on experience building cloud infrastructure, deploying software solutions to customers' environments using these services, as well as integrating VPNs and SSO technologies with SaaS products like XBOW’s AI pentest tool. • Minimum of 10 years in Security Engineering/DevSecOps or Infrastructure Engineering roles that are adjacent to the responsibilities outlined for this position, particularly those involving customer interaction post sales and technical support. • Strong command over security concepts including knowledge about OWASP Top 10 vulnerabilities which is essential when dealing with cybersecurity products like XBOW’s AI pentest tool. • Understanding of various compliance frameworks such as ISO-27001, FedRAMP, SOC2, PCI or HIPAA and how they apply to the deployment and operation of security tools in customer environments is required for this role. • Ability to support Customer Success (CSM) teams by resolving technical issues customers face with XBOW’s AI pentest tool as well as providing Tier 2 level assistance when needed, which includes troubleshooting complex problems that cannot be resolved at the first point of contact and escalating them appropriately. • Comfortable prototyping features for customer based on their needs to enhance XBOW’s AI pentest tool capabilities as requested by customers or identified through feedback from field experiences, which will help in maturing the platform further according to market demands.
Responsibilities
• Act as customers technical PoC post-sales • Work on integrating the XBOW product with customer environments • Lead self-hosted product deployments, support and upgrades • Support feature prototyping • Provide Tier 2 support for customer technical issues • Be open to supporting pre-sales support roles when required • Provide feedback to product teams on what you are seeing in the Field • Help explain the technical and business value of the product to users and stakeholders • Support hand-off between pre and post sales teams • Run Expert Services engagements • We’re looking for an experienced hands-on Expert Services Engineer to support the Customer Success team with XBOWs customers. You’ll support complex demos during the sales cycle, work with the customer to integrate and deploy the product in their environment, prototype features based upon customer needs, and provide Tier 2 technical support. • This is a deeply technical role within a customer facing environment. You’ll work across multiple customers supporting the sales team, and act as a conduit to share information back with the Product Engineering team to help mature the platform.
Benefits
• Compensation & Equity: Competitive salary, clear performance-based incentives, and equity package, making you an integral part of XBOW’s growth story. • Career Growth: Significant opportunities to progress within the sales organization and shape your career trajectory as we scale. • Meaningful Work: You’ll directly impact XBOW’s mission to revolutionize cybersecurity and protect organizations worldwide. • What Else You Should Know • Location: Remote APAC • Contract: Full-time • Introduction with TA screen • Head of Field Engineering • Technical Interview • Final Interview • At XBOW, we leverage AI every day, it's embedded in our product and our sales approach. But for this role, we’re seeking someone who brings genuine curiosity, empathy, and persistence. If that's you, we'd love to connect.
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