GR8_TECH - Middle Payments Operations Specialist

• This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications. • What you’ll drive: • Incident Response & Transaction Engineering • Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues. • Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime. • Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana. • Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures. • Risk Mitigation & Compliance • Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity. • Enforce strict adherence to company procedures and international payment regulatory standards. • Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached. • Partner & Stakeholder Architecture • Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines. • Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance. • Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations. • Operational Evolution • Identify recurring transactional friction points and transform those insights into actionable workflow improvements. • Optimize customer support workflows by pinpointing systemic sources of user payment friction. • Measure your personal and team output against monthly operational efficiency and accuracy targets. • 3. What makes you a GR8 fit • Must-have • 1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus. • Solid operational understanding of the online payments ecosystem, including processing flows and industry standards. • Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira). • Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing. • Professional English proficiency (Intermediate/Upper-Intermediate) and Proficiency in Ukrainian or Russian languages. • Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines. • Nice-to-have • Experience working directly with diverse regional payment regulations across multiple geographies. • Proven autonomy in managing isolated operational tasks from start to finish without constant oversight. • Background in analyzing complex, multi-step fraud patterns. • Benefits Cafeteria — annual budget you allocate to: • Sports • Medical • Mental health • Home office • Languages. • Work-life & support • Work-life & support • Paid maternity/paternity leave + monthly childcare allowance. • 20+ vacation days, unlimited sick leave, emergency time off. • Remote-first + tech support + coworking compensation. • Team events (online/offline/offsite). • Learning culture with internal courses + growth programs. • Our culture & core values: • GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back. • FUELLED BY TRUST: we’re open, honest, and have each other’s backs. • FUELLED BY TRUST • OWN YOUR GAME: we take initiative and own what we do. • OWN YOUR GAME • ACCELER8: we move fast, focus smart, and keep it simple. • ACCELER8 • CHALLENGE ACCEPTED: we grow through challenges and stay curious. • CHALLENGE ACCEPTED • BULLETPROOF: we’re resilient, ready, and always have a plan. • BULLETPROOF