ExtraHop - Sr. Manager, Customer Success

• 10+ years of experience in Customer Success, including 5+ years leading teams—preferably in a B2B SaaS, cybersecurity, or networking environment • Proven success in driving customer retention, expansion, and product adoption in a leadership capacity • Strong understanding of customer lifecycle management, stakeholder engagement, and customer health frameworks • Track record of building trusted cross-functional relationships and influencing without authority • Passion for developing people, leading by example, and building high-performing, mission-driven teams • Analytical mindset with experience using CS platforms, CRM systems, and digital CS tools • Excellent communication and executive presence • Work cooperatively with others within the organization and other cross-functional stakeholders. • Work well in fast-paced, high-stress environments. • Has predictable, reliable attendance. • The salary range for this role is $145,000 - $165,000 with a 85/15 split + benefits • ExtraHop is reinventing Network Detection and Response (NDR) to offer enterprises unparalleled visibility, context, and control against emerging threats. The platform integrates NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics, providing a single, comprehensive solution. By decrypting and analyzing complete packet-level data at wire speed and leveraging cloud-scale machine learning, ExtraHop empowers Security Operations Centers (SOCs) to detect, investigate, and remediate modern cyber risks in real time across their entire hybrid infrastructure, including data center, cloud, and SASE environments. • This comprehensive approach and market innovation have earned ExtraHop unique recognition as the only NDR vendor acknowledged as a leader by all major analyst firms, including the 2025 Gartner® Magic Quadrant for Network Detection and Response™, the 2025 Forrester® Wave for Network Analysis and Visibility, the 2024 IDC® Marketscape for NDR, and the 2025 Gigamon® Radar Report for Network Detection and Response. Since 2007, ExtraHop has consistently helped organizations worldwide extract in-depth network telemetry and contextual insights, affirming its commitment to protecting and empowering the connected enterprise. • OUR VALUES • Our culture is rooted in our five Values. These set the expectations for how we work individually and collectively as a team. • Values • Lead with Purpose: We are driven to deliver results that create a positive impact for our customers, partners, and colleagues. • Lead with Purpose: • Act with Integrity: We operate with transparency, authenticity, and always in the best interest of the company. • Act with Integrity: • Find a Way: We are resourceful, tackle hard problems with a sense of urgency and ownership, and do what it takes to get the job done. • Find a Way: • Innovate: We listen to customers, partners, and the market, and respectfully push boundaries and challenge the status quo. • Innovate: