Caseware - Director, Professional Services

• Ensure the successful delivery of all services engagements with a high degree of quality and customer satisfaction • Manage and grow revenue and increase value contribution through effective utilization of resources • Develop and motivate a skilled services delivery team, including conducting performance evaluations, identifying development opportunities and mentoring the team • Define and measure team performance against set objectives • Drive innovation, continuous improvement and guide the strategic direction of the team • Collaborate and work closely with the VP Professional Services and the regional professional services and education leaders to drive consistency in global processes and services for implementation and training • Actively participate in team and management meetings and strategy sessions • Foster strong customer and partner relationships to drive delivery excellence, managing feedback and escalations, as needed • Collaborate with internal stakeholders to identify and execute business growth strategies, develop hiring plans and develop supporting practices to drive product adoption • Partner with the sales and pre-sales team to complete statements of work, showcasing the value of our services team and sharing measurable outcomes • Maintain working knowledge of the Caseware solutions, industry trends and delivery methodologies • Ensure resources availability to support forecasted/planned organizational delivery expectations • 10+ years’ experience in customer facing role (e.g., customer success, account management, implementation, product or project management) in a SAAS company serving the Accounting Profession OR • At least 10 years’ experience working in an Audit/Accounting/Professional Services Firm performing External Audit or Assurance engagements. • 5+ years demonstrated management experience • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management • Knowledge of Caseware’s solutions is an asset • Strong operational management, project management, consulting, and process improvement skills • Experience with change management principles and resilience to adapt with pivots in strategies and goals • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously • Excellent presentation skills, customer service, team building skills