second-nature - AR Analyst
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Requirements
• We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role. • Our Core Values • Pirate Ship; not a cruise ship. Bias towards action. • Massive Growth takes massive growth. We embrace challenges to increase our impact. • Grow the Pie. We focus on results so our customers & their customers win. Triple Win! • Purple Heart. We put the team before ourselves. • Extreme Ownership. See something? Say something; right the ship to get us back on course. • Be a moment maker. We aim to shatter the status quo. • Remote Work Statement • This position is a remote-first, work from home position. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a key part of our company story and success. To be successful in a remote work role at Second Nature you must: • Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job duties • Have a quiet, professional, distraction-free environment in which to complete your work • Have access to your own reliable high-speed internet connection • Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines) • We're thrilled about the transformative potential of AI innovation and its ability to drive progress at Second Nature. As we continue to explore and integrate AI into our workflows, we’re eager to learn how you’ve embraced and implemented AI in your professional journey. In the interview process, we look forward to hearing about your experiences and exploring how we can collectively leverage AI technology to accelerate our growth.
Responsibilities
• Own day-to-day management of assigned accounts, including both Autopay and non-Autopay collections efforts • Execute consistent follow-ups, manage payment commitments, and drive timely resolution of past due balances • Monitor aging reports, prioritize high-risk accounts, and take proactive action to reduce delinquency • Manage Autopay activity and resolve routine payment issues while maintaining accurate records and escalating complex issues as needed • Collections and Negotiation • Manage collections efforts for accounts not enrolled in Autopay, ensuring consistent outreach and follow-up • Communicate with customers to resolve outstanding balances through one-time payments or structured payment plans • Negotiate payment arrangements while maintaining a positive customer experience • Track and follow up on broken payment commitments and re-engage customers toward resolution • Identify accounts at risk and take proactive steps to prevent further delinquency • Partner with internal teams to resolve billing discrepancies impacting payment • Stripe & Payment Support • Own the weekly review and monitoring of transactions in Stripe, ensuring accuracy and timely action • Track Autopay activity, including enrollments, successful payments, and failed transactions • Proactively identify and resolve common payment issues such as declines or expired payment methods • Troubleshoot routine payment failures and take action to drive resolution • Process refunds, reversals, and basic account adjustments in line with established guidelines • Keep detailed and accurate records of all payment activity and updates • Escalate complex payment issues as needed while maintaining ownership of resolution • What Success Looks Like • Aging Reduction: Measurable decrease in 30/60/90+ day past due balances across assigned accounts • Collections Effectiveness: High percentage of past due balances resolved within established timelines • Follow-Up Consistency: 100% adherence to follow-up cadence on assigned accounts • Autopay Adoption: Increase in Autopay enrollments and re-enrollments across customer accounts • Autopay Success Rate: Improvement in successful payment processing rates (reduction in failures/declines) • Data Accuracy: Minimal errors in account records, payment tracking, and system updates • Issue Resolution: Timely resolution of routine payment issues with appropriate escalation of complex cases • Customer Experience: Professional, clear communication that supports resolution while maintaining positive relationships
Benefits
• Anticpated Base Salary $58K – $60K • Offers Equity • Our compensation philosophy is designed to attract, retain, and motivate top talent by offering competitive and fair pay that reflects individual contributions, company performance, and market conditions. We believe in rewarding performance, promoting internal equity, and offering a total rewards package that supports our employees’ well-being and career growth. • Please note: to ensure that candidates select the most relevant jobs for their skills, we have set up limits to the number of times candidates can apply. The following limits apply to all roles at Second Nature: • Candidates may not apply more than 3 times in any 60 day span for any job. • Candidates may not re-apply to the same role within 60 days if not presented with an offer. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Be present and engaged during your scheduled working hours. Your specific work schedule will be based on your role and team, but you must be able to start your day at 10am or 10:30am ET at least one day per week. • Work from a quiet, professional, and distraction-free space. • Have a dependable high-speed internet connection that supports video calls, as we operate with cameras on by default. • Attend our bi-annual company-wide in-person meetings, with all business travel costs reimbursed according to company policy. • None; want to learn • Less than one year • None; want to learn • Less than one year • None; want to learn • Less than one year • A corporate, stable, deliberate environment. • Fast-paced startup organization • None; want to learn • Less than one year • None; want to learn • Less than one year
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