Coinhako - Customer Support Representative
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Requirements
• Must be available to work shifts if required. Early shift: 7:00 A.M - 3:00PM. Night shift: 3:00 P.M - 11:00 P.M. (5 days/week, including weekends, holidays, and OT if needed). • Minimum 1-year experience in customer service, preferably in the finance or E-commerce industry. • Bachelor's College degree or equivalent. • Familiarity with macOS or comparable technology is preferred. • Excellent verbal and written skills in English. • Ability to work interdependently with colleagues and is highly self-motivated. • Proactive and positive with a passion for continually improving customer success function. • Willingness and open-mindedness to learn in a new environment and domain. • Proficient in written and customer relation skills to resolve customers’ inquiries. • Ability to demonstrate patience and professionalism when dealing with challenging situations. • Understanding and/or experience working in a Cryptocurrency/Blockchain/Fintech/Finance Trading domain preferred • Attitude: • Contribute to the team culture in a positive manner and customer-centric mindset • High level of honesty and integrity. Proactive and meticulous. • A sense of responsibility and teamwork spirit • Ability to work under pressure, strong communication skills, and exceed expectations
Responsibilities
• Provide accurate, comprehensive and timely information to customers via the ticket system or live chat. • Ability to identify and understand customer problems. • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution. • Ability to identify and relay critical issues and bugs that requires immediate attention to the respective teams. • Follow communication procedures, guidelines, and policies.. • Verify customer documentation and guide them through the onboarding process. • Documentation of common inquiries, feedback, and complaints. • Highlight improvements in processes and procedures that will enhance customer experience.
Benefits
• MacBook or high-end laptop for working. • Full coverage of social insurance. • Premium health care for you and your family members. • Full 100% salary during probationary period. • Working in a professional, friendly, well-equipped workspace with both foreigners and Vietnamese. • Extensive on job training; will always having chances to work with new emerging technologies. • Friendly and fun start-up work culture. • Find out more about Coinhako here https://www.coinhako.com/ and don't forget to visit our Careers Page https://www.coinhako.com/join-us • By submitting your application to us, you consent to the collection, use, disclosure and processing of your personal data in accordance with our privacy policy, which is accessible at https://www.coinhako.com/legal/sg-1/privacy_policy.
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