Skydio - Manager, Technical Support

• Empathy, motivation and ability to engage directly with customers to understand a situation and drive to a resolution–”be able to jump in and work a case” • Have confidence to move quickly, have introspection to absorb the wisdom of others • Self-directing, able to work effectively in times of stability as well as rapid change • Being an inquisitive and efficient learner in a sea on rapid change, be willing to take on new challenges and figure it out on the fly • Lead by example, be willing to help out with whatever is needed to get a customer situation resolved • Deep experience and appreciation for CRM and related tools, including Salesforce Service Cloud, Jira, Databricks or equivalents • Applied AI experience, anchored to an understanding of AI technology and its practical application in customer support scenarios • Data-driven, which means using an analytical mindset to guide actions, and being able to create analytical tools to inform decisions • Willingness to work extended hours, weekends, holidays and on-call support as needed.