hackerone - Customer Success Manager, MEA
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Requirements
• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Security Services, or a related customer-facing role. • Experience managing customer relationships and driving successful outcomes across multiple accounts simultaneously. • Working knowledge of cybersecurity fundamentals, including vulnerability management, security operations, cloud technologies, and security program management. • Strong project management, communication, presentation, and stakeholder management skills with the ability to communicate technical concepts to both technical and non-technical audiences. • Ability to travel to customers and events on a quarterly basis. • Additional MEA language proficiency. • Experience supporting enterprise SaaS, cybersecurity, or security services customers. • Familiarity with bug bounty, vulnerability disclosure, penetration testing, or broader
Responsibilities
• Apply First Principles Problem Solving to understand customer objectives, identify root causes of challenges, and develop practical solutions that drive successful security program outcomes. • Use Data-Driven Decision Making to analyze program performance, deliver benchmarking and actionable insights, and help customers make informed decisions about their security programs. • Demonstrate AI First thinking by leveraging AI-powered tools to improve productivity, customer engagement, and program delivery while sharing successful practices with teammates. • Practice Change Agility by adapting quickly to evolving customer requirements, security priorities, and platform capabilities while maintaining momentum toward desired outcomes. • Manage a portfolio of customer accounts throughout the customer lifecycle, including onboarding, adoption, renewal, and program expansion. • Serve as the primary liaison between customers and internal teams including Sales, Product, Engineering, Marketing, and Support to ensure customer requirements and milestones are successfully achieved. • Support customer escalations and facilitate resolution of issues, including hacker-customer mediations when necessary, while maintaining clear communication and customer trust. • Deliver executive business reviews, strategic presentations, and customer training sessions that demonstrate the value of HackerOne services and progress toward customer security objectives. • Advocate for customers by gathering feedback, identifying opportunities for product improvement, and contributing to enhancements in the customer experience. • Contribute to the continued refinement and evolution of HackerOne's Customer Success methodologies and best practices.
Benefits
• Tier Guide https://drive.google.com/file/d/1CpnuHvyv3ldvgWy7FIttnkH7b0txxuc3/view • UK Tier: £57-64K • Health (medical, vision, dental), life, and disability insurance* • Equity stock options • Retirement plans • Paid public holidays and unlimited PTO • Paid maternity and parental leave • Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) • Employee Assistance Program • Eligibility may differ by country • We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with Remote.com https://remote.com/preemployment-faq as our Employer of Record (EOR). • Visa/work permit sponsorship is not available. • Employment at HackerOne is contingent on a background check.
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