GitLab - Customer Success Architect

• Practical understanding of Git, common branching strategies, and modern software development lifecycles. • Working knowledge of continuous integration, continuous deployment, and DevSecOps practices. • Experience partnering with customers to define business outcomes and translate them into actionable success plans, key goals, and measures. • Background in customer success, post-sales, or professional services roles focused on adoption, retention, and satisfaction. • Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services. • Strong communication, presentation, and organisational skills, with attention to detail and analytical thinking. • Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs. • Alignment with GitLab’s values and interest in applying transferable skills from related roles or industries, with flexibility to travel as needed according to company policy. • We are part of GitLab’s Customer Success organisation. Our mission is to help customers align the GitLab platform with their business objectives through hands-on technical enablement, driving adoption, utilisation, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all-remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long-term customer success. • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines: