NICE - Transformation Consultant

• Bachelor's degree or advanced degree in a relevant discipline (MBA or equivalent preferred) • Experience at a leading strategy or transformation consulting firm, or equivalent in-house enterprise transformation experience • Hands-on experience with NiCE CXone, NiCE Actimize, or comparable enterprise CCaaS/WEM platforms • Working knowledge of agentic AI architectures, large language model deployment, conversational AI, NLU, and real-time guidance technologies • Certification in change management (Prosci CCP), project management (PMP / PRINCE2), or cloud architecture • Prior experience as a practitioner inside a contact center, CX operations, or digital transformation function, not solely in an advisory capacity • Success Metrics • Success Metrics • Rapidly understands new client challenges and frames them in a structured, decision-oriented way that earns immediate credibility with senior leaders • Engages confidently at the C-suite level and helps shape top-down AI transformation agendas with clarity and commercial rigor • Identifies where AI and agentic capabilities can create meaningful, measurable business value across operations, service, and customer engagement • Brings clarity and forward momentum to transformation efforts involving multiple stakeholders and competing priorities • Develops recommendations that are analytically sound, strategically relevant, and practical to implement • Earns trust quickly through quality of thinking, strong communication, and disciplined execution • Delivers not just analysis, but real progress against clients' most critical transformation objectives