elevenlabs - GTM Enablement Systems Lead
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Requirements
• This role sits within Sales Enablement and reports to the Sales Enablement Lead, International. You will work in close partnership with: • RevOps — building GTM agent swarms and AI infrastructure • Product Marketing — managing sales and marketing content • Company Ops — coordinating cross-functional knowledge management • Sales Enablement — surfacing content to sellers at the right time • This is a player-coach role. There are no direct reports initially; as the function scales, there may be an opportunity to build a team. • 4–7+ years of experience in enablement operations, knowledge management, sales ops, RevOps, or a similar systems-focused role • Hands-on building experience: you've built systems, automations, or tools — not just managed them • Technical fluency: comfortable with APIs, integrations, and modern AI tools; you can read code, debug issues, and build in low-code/no-code environments • Claude Code proficiency (or equivalent): you can build with AI coding tools and verify their output without relying solely on natural language • Experience with LMS, CMS, or knowledge management platforms (WorkRamp, Highspot, Seismic, Guru, Notion, Confluence, etc.) • Experience building or working with AI agents, chatbots, or conversational AI tools • Strong systems thinking: you can map complex processes, identify dependencies, and design elegant solutions • Experience working cross-functionally with Product Marketing, Ops, and Sales teams • Excellent communication skills: you can translate technical concepts for non-technical audiences • Bias for action: you ship fast, iterate, and don't wait for permission • Experience at a high-growth AI/ML, developer tools, or API-first company • Background in martech, content personalization, or audience segmentation • Experience with Retool, Airtable, or similar tools for building internal applications • SQL or Python proficiency for data analysis and automation • Experience building GTM agents or AI-powered sales tools • Familiarity with ElevenLabs' products (Agents Platform, API, Creative Platform) • Remote-first, globally distributed role. We have a strong preference for candidates based in Europe, the UK, or the US East Coast, to enable close collaboration with the Sales Enablement Lead, International, RevOps, Product Marketing, and London HQ. Exceptional candidates outside these regions will be considered if they can operate effectively across European and US time zones.
Responsibilities
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. • Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. • OWN CONTENT AND KNOWLEDGE ARCHITECTURE • Audit and map the current content landscape across Sales Hub, WorkRamp, Fern wiki, Google Drive, and other systems • Design a unified content architecture that brings order to how sales content is organized, tagged, and maintained • Create governance frameworks for how content is created, updated, and retired across teams • Build the single source of truth that sales teams have been asking for • BUILD THE ENABLEMENT INFRASTRUCTURE • Own and evolve our LMS (WorkRamp) and internal knowledge systems • Evaluate, select, and implement tools that modernize how we manage and deliver content • Build integrations that connect content systems to seller workflows (Salesforce, Slack, Gong, etc.) • Design personalized learning paths that adapt to role, tenure, and skill gaps • CREATE AI-POWERED ENABLEMENT TOOLS • Build and deploy sales agents that surface the right content at the right time • Contribute to the GTM agent swarm strategy alongside RevOps • Design agents that answer seller questions, prep for meetings, and automate repetitive enablement tasks • Use ElevenLabs' own voice and agent technology to power enablement experiences • DRIVE AGENTIC ENABLEMENT • Define what "Agentic Enablement" looks like at ElevenLabs • Build AI-powered coaching tools, role-play agents, and just-in-time learning experiences • Create systems where content auto-updates based on product releases, competitive intel, and market changes • COORDINATE CROSS-FUNCTIONAL KNOWLEDGE MANAGEMENT • Partner with Product Marketing to ensure sales content flows into the right systems • Partner with Company Ops to align sales knowledge management with company-wide standards • Partner with RevOps to ensure agent infrastructure is built on solid content foundations • MEASURE AND IMPROVE • Define and track system health metrics: content freshness, usage, findability, and time-to-answer • Build dashboards that show whether enablement systems are actually helping sellers • Use data to continuously improve content architecture and agent performance • SHAPE THE FUNCTION • Document best practices, establish operating rhythms, and influence how the systems function evolves as Sales Enablement scales • WHAT SUCCESS LOOKS LIKE (FIRST 6–9 MONTHS) • One centralized content hub live and adopted by sales teams • Measurable reduction in "where do I find X?" questions • First wave of sales agents deployed (meeting prep, content search, onboarding assistant) • Content architecture documented and governance model in place • Clear roadmap for agentic enablement buildout • Cross-functional alignment on how content flows between Product Marketing, Ops, and Enablement
Benefits
• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. • Content chaos is one of the biggest pain points in sales today. Sellers can't find what they need. Content gets stale. Knowledge lives in ten different places. Traditional tools weren't built for this. • The systems you build will define how ElevenLabs scales its Revenue team's knowledge layer — directly impacting seller productivity, ramp time, and revenue. If you're excited to build from zero, work at the intersection of enablement and AI, and shape a foundational function at one of the fastest-growing AI companies in the world, we'd love to hear from you.
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