Fresh Prints - Collections Manager
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Requirements
• Collections / AR / financial operations OR • Operations/project management in fast-paced environments • 2+ years managing a team (2–5 people) • Strong data orientation (Excel, dashboards, tracking metrics) • Ability to define and track key metrics such as: • Collections efficiency • Agent productivity • Call volume and conversion • Proven ability to improve processes or workflows • Strong ownership and execution mindset • Excellent communication (especially for difficult conversations) • Ability to make decisions independently and move fast • Nice-to-Have • Nice-to-Have • Experience in B2C collections or high-volume customer operations • Exposure to CRM / ticketing tools • Experience implementing or improving collections tools • Background in finance, revenue operations, or customer success
Responsibilities
• Lead and manage a team of 2–5 Collections Associates • Own end-to-end collections operations (inbound & outbound follow-ups, payment tracking, dispute resolution) • Drive improvements in: • Collections efficiency • Turnaround time on open invoices • Set, track, and optimize team performance metrics • Manage customer and vendor communication for payment recovery • Handle escalations and resolve complex or sensitive cases • Build and improve collections workflows, systems, and SOPs • Collaborate cross-functionally with Finance, Sales, and Operations • Ensure accurate reporting of daily, weekly, and monthly collections data • We’re looking for 3–6 years of experience in: • We’re looking for • Improved collections % and recovery timelines • Clear visibility into metrics and performance • Scalable, efficient collections processes
Benefits
• Competitive salary • Health insurance • Learning and growth opportunities • High-ownership role in a fast-growing environment • At Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees. • Job Location • This is a remote position • Working Hours • Working hours are 7 AM - 4 PM EST (US Timings) Monday to Friday • Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
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