Imagen Technologies - Clinical Applications Analyst
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Requirements
• Bachelor’s degree or equivalent practical experience, with 4+ years supporting clinical or radiology systems in a production healthcare environment, consistently delivering high levels of customer and clinician satisfaction • Deep understanding of DICOM and working knowledge of HL7 interfaces, including their impact on imaging workflows and downstream clinical systems • Demonstrated, end-to-end understanding of the full lifecycle of an imaging exam, including acquisition, routing, interpretation, reporting, communication, and archiving • Proven expertise in radiology and teleradiology workflows, including the roles of radiologists, technologists, support teams, and referring providers • Hands-on experience supporting and optimizing one or more of the following clinical applications in a live environment: eRAD PACS, 3M M*Modal Fluency, Studycast, Volpara (or equivalent systems) • Strong written, verbal, and presentation skills, with the ability to communicate effectively with radiologists, clinical staff, operational leaders, and vendors • Our headquarters are based in New York, NY, and this job is conducted remotely. • The base salary range for this position is $70,000 - $105,000, plus equity and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. • Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.
Responsibilities
• Lead and support successful radiologist onboarding by acting as a subject matter expert for Imagen’s clinical applications, ensuring systems are configured, tested, optimized, and supported to enable efficient reading workflows from day one. • Partner with clinical teams to identify and implement workflow improvements that enhance radiologist efficiency and reduce friction in daily operations • Train radiologists and clinical staff on application usage, best practices, and support processes to maximize uptime and productivity • Proactively monitor application health and stability, maintaining 99% system uptime and rapidly addressing emerging issues • Troubleshoot complex clinical application issues and drive issues to resolution in coordination with internal teams, vendors, and customers • Develop and maintain strong vendor relationships to stay informed on upgrades, enhancements, and opportunities for workflow optimization • Provide day-to-day guidance and support to Level 1 support team members to ensure accurate, timely responses within defined SLAs • Participate as a member of the Level 2 support team, including participation in the on-call rotation, to support critical clinical operations • Flexibility to provide coverage outside of normal business hours as needed.
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