sugarai - Software Technical Writer
Requirements
• This position is a unique opportunity to contribute to the evolution of our Knowledge Management practices and help shape the future of SugarAI products! • In-depth understanding of Sugar Sell, Sugar Serve, Sugar Market, and related applications • Experience contributing to software feature planning • Working knowledge of Linux, Apache, MySQL, PHP and other web application technologies • We use artificial intelligence (AI) tools to support our recruiting process, including scheduling, candidate search, prioritization. AI does not make hiring decisions or automatically reject candidates; those decisions are made by people at SugarAI.
Responsibilities
• Create and publish clear, high-quality product content, including user guides, release notes, knowledge articles, troubleshooting guidance, and best practices • Build deep product expertise and serve as a trusted subject matter expert for the Sugar products you support • Participate in product grooming, design reviews, demos, and release activities to understand new capabilities and advocate for the user • Partner with Product, Engineering, UX, and Support to identify gaps, influence product improvements, and enhance the customer experience • Turn complex technical concepts into simple, useful, and easy-to-understand content, while contributing to improvements in SugarAI’s support experience • Develop templates, reusable skills, and automated workflows to improve content quality, consistency, and team efficiency • 2+ years of experience as a software technical writer, software developer, CRM administrator, marketing automation administrator, technical support engineer, or in a related role • Enthusiasm for educating customers and ability to create clear, user-centric content • Strong attention to detail, with excellent grammar, writing, and communication skills • Ability to communicate clearly and concisely with all levels of application users, including end users, administrators, and developers • A strong focus on user needs and a passion for building excellent software experiences • Confidence managing projects independently while also contributing effectively as part of a collaborative team • A 4-year degree or equivalent practical experience
Benefits
• Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks: • · Excellent healthcare package for you and your family • · Savings and Investment – 401(k) match • · Unlimited Paid Time Off • · Paid Parental Leave • · Online Legal Services (Rocket Lawyer) • · Financial Planning Services (Origin) • · Discounted Pet Insurance (Embrace Pet Insurance) • · Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public • · Health and Wellness Reimbursement Program • · Travel Discounts • · Educational Resources - Career & Personal Development Program • · Employee Referral Bonus Program • · We are a merit-based company - many opportunities to learn, excel and grow your career! • If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
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