Vercel - People Operations Analyst (Contract)

• Work the helpdesk: Triage and resolve incoming People Operations tickets in FreshService (transitioning to Serval). Answer employee questions on HR policies, processes, and systems. Know when to escalate and when to just handle it. • Work the helpdesk: • Process transactions in Workday: Enter and maintain accurate employee data across the full lifecycle: new hires, terminations, job changes, transfers, and more. Own data quality in your lane. • Process transactions in Workday: • Support onboarding and offboarding: Coordinate day-one logistics, ensure Workday records are set up correctly, and help employees and managers navigate transitions cleanly. • Support onboarding and offboarding: • Pull and deliver reports: Run standard and ad hoc reports out of Workday to support the People team, Finance, and leadership. Know your data well enough to flag something that looks off. • Pull and deliver reports: • Spot and flag improvements: You won't be asked to redesign the function, but if you notice a recurring ticket that could be automated, a process step that adds no value, or a gap in our knowledge base, we want to hear it. • Spot and flag improvements: • 2–4 years of experience in People Operations, HR Shared Services, or a similar operational HR role • Hands-on Workday experience. You're comfortable processing transactions and running reports, not just navigating the UI • Experience working a helpdesk or ticketing queue (FreshService, Zendesk, ServiceNow, or similar) • High attention to detail; you catch data errors before they become problems • Clear, professional written communication. A lot of your employee interactions will be in writing • Self-directed and organized; you manage your own queue without needing daily direction • A natural inclination to ask "why do we do it this way?" and the judgment to know when to act on the answer vs. when to just get the work done