didero - AI Deployment Strategist
Requirements
• Please Note: This role may involve occasional on-site work with customers, approximately 1-2 per month, to support discovery sessions, technical workshops, and deployment phases. • 4–7+ years of experience in management/strategy consulting, project/program management, or customer success, with demonstrated success leading complex customer-facing initiatives • Strong project management skills with the ability to coordinate multiple stakeholders and drive execution, this is the single most important skill for this role • Comfortable getting up to speed quickly on APIs, integrations, and agentic AI, you don't need this experience on day one, but you should be excited to learn it fast • Proven experience leading complex customer deployments from kickoff through full adoption • Strong communicator with experience presenting to senior stakeholders and navigating large organizations • Background in procurement, supply chain, ERP systems, or enterprise operations. • Prior experience at a top-tier consulting firm (e.g., MBB, Big 4 strategy arm) or in a Forward Deployed Engineer–style role. • Familiarity with workflow automation platforms or APIs. • Startup experience in high-growth B2B SaaS. • We make the world feel smaller - We support each other and break down boundaries, both internally and for our customers • We build supply chain magic - We push the boundaries of what technology can do and go above and beyond for our users • We are lifelong learners - We move fast, embrace failure, and give feedback generously • We show up - We’re scrappy entrepreneurs, no job is beneath us • We BELIEVE! - We’re building a great, enduring company and we have fun doing it.
Responsibilities
• Own the end-to-end post-sale journey, from deployment scoping through onboarding, production, full adoption, and value realization, leading AI agent implementations that translate customer supply chain workflows into scalable automations. • Dig into customer processes in detail: map the workflow, identify exactly where automation should be applied, then configure, test, and tune agent behavior directly without always waiting on an engineering sprint. • Act as a strategic advisor to procurement and operations stakeholders, identifying where expanded automation drives the most ROI and making the business outcomes explicit — cost savings, cycle time reduction, supplier risk mitigation. • Partner with Product and Engineering to surface customer insights that shape the roadmap, and with Sales to drive renewals and expansion within your book of business. • Build repeatable implementation playbooks and best practices as the team scales. • YOU’LL BE SUCCESSFUL IN THIS ROLE IF YOU… • Think like a builder, not just a relationship manager, you want to get inside the product and understand how it actually works. • Are exceptional at running tight processes: structuring ambiguous problems, mapping workflows step by step, and driving a deployment to a clean finish. • Are energized by working directly with AI products and solving ambiguous customer problems with technology. • Have a strong instinct for where AI can drive ROI in complex operational workflows. • Thrive in fast-moving startup environments, default to action over deliberation, and can simplify complex concepts for non-technical audiences.
Benefits
• Medical, dental, and vision insurance • Unlimited PTO — we trust you to take the time you need • Monthly wellness stipend via ClassPass • Tech equipment for your setup • Catered lunches (for those in the office)
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