River - Client Operations Associate - Remote

• Directly interface with clients to manage questions and feedback about our products and services • Analyze and identify trends in client activity and inquiries • Identify and develop operational efficiencies to scale the business and processes • Refine the business rules, automations, and communication methods across Client Operations • Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience • What we look for in you • Ability and interest to work in a fast-paced fintech startup environment • High agency self starter • Collaborate and problem-solve well