assembledhq - Customer Success Manager

• Manage a portfolio of Mid-Market customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders • Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, solutions, sales, etc) to drive results • Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business • Drive high-impact, cross-functional projects such as customer journey maps, business review strategy, training documentation, etc • Be hands-on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI. • Drive customer renewals and mitigate churn within your book of business • Identify and execute on areas of growth and expansion in your portfolio of customers