Unstructured Technologies Inc. - Technical Program Manager
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Requirements
• 6+ years in technical program management, solutions delivery, or professional services within an enterprise SaaS or infrastructure environment. • Proven experience managing complex integration or deployment programs with external enterprise customers. • Strong ability to coordinate across engineering, product, sales, and customer teams simultaneously. • Track record of building program structures from scratch in fast-growing companies. • Strong technical background with the ability to understand APIs, data pipelines, cloud infrastructure, and integration architectures. • Excellent communication skills—able to translate technical complexity into clear status updates for executives and stakeholders. • A hands-on, builder mindset: comfortable operating without heavy structure and creating clarity where none exists. • Experience with data platforms, ETL/ELT, developer tools, or AI/ML infrastructure. • Background working with large enterprise or regulated customers. • Familiarity with cloud platforms (AWS, GCP, Azure) and modern integration tooling. • Experience partnering closely with open-source communities or products.
Responsibilities
• Own Integration Program Delivery • Lead complex, multi-month customer integration projects from kickoff through go-live. • Build and maintain detailed program plans with milestones, dependencies, owners, and risk registers. • Run regular cadences (standups, steering committees, status reviews) with both internal teams and customer stakeholders. • Drive accountability across engineering, field, product, and customer teams to keep projects on track • Coordinate Cross-Functionally • Work closely with Field Engineering and Solutions Architects to scope integration requirements and technical work-streams. • Partner with Core Engineering to align on API readiness, feature dependencies, and release timelines. • Collaborate with Sales and Customer Success on customer expectations, escalations, and go-live readiness • Surface recurring blockers and integration patterns to Product to inform the roadmap. • Build Repeatable Frameworks • Design and refine the integration delivery playbook—templates, checklists, milestone definitions, and communication plans. • Define and track program metrics (e.g., time-to-value, milestone adherence, blocker resolution time). • Create post-deployment retrospectives and feed learnings back into process improvements. • Build internal and customer-facing documentation to scale delivery efficiency. • Manage Risk and Escalations • Identify risks early and drive mitigation plans proactively. • Act as the escalation point for timeline, scope, or resource conflicts during integration projects. • Lead executive-level status communications when projects require senior attention on either side.
Benefits
• Own the delivery: You’ll run Unstructured’s most strategic customer programs end-to-end. • Own the delivery: • High impact: Your work directly affects customer time-to-value, retention, and expansion. • High impact: • Elite customers: Manage programs for teams running mission-critical AI and data workloads. • Elite customers: • Cross-company influence: Shape how Unstructured delivers, scales, and supports its enterprise customers. • Cross-company influence: • Startup speed, enterprise scale: Move fast while building systems that support global enterprises. • Startup speed, enterprise scale: • Ready to help the world’s leading organizations unlock their unstructured data for AI? Join us and lead the deployments that make it real.
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