telus-digital - Microsoft Dynamics BA
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Requirements
• 1. 3-5 years of progressive experience in business systems analysis with demonstrated • growth in enterprise software implementations, systems integrations, or technology • solution delivery with Microsoft Dynamics 365 platforms • 2. 3-5 years of experience in design and functional configuration of Microsoft Dynamics • 365 Customer Service and/or Field Service, or equivalent case management systems • 3. University degree in Business, Computer Science, or Engineering (or College • Diploma with equivalent experience and demonstrable continuing education in IT) • 4. Strong understanding of SDLC and Agile methodologies with hands-on experience • translating business needs into technical solutions within Agile teams • 5. Power Platform experience (Power BI, Power Automate, Power Apps) ranging from • development concepts, governance, creation, monitoring, and maintenance • 6. Strong user story development skills and experience working within an Agile • framework with demonstrated ability to create process flows, data models, and use • 7. CRM implementation experience with demonstrated knowledge of data migration, • data mapping, and experience creating entity relationship diagrams • 8. Hands-on proficiency with Jira and Confluence for requirements tracking, agile • collaboration, sprint planning, and technical documentation in fast-paced development • 9. Intermediate proficiency in process improvement methodologies and business • process modeling tools/techniques (BPMN, process mapping) with enterprise • architecture awareness • 10. Highly effective communication skills (written and oral) with proven ability to facilitate • cross-functional collaboration, explain complex concepts clearly, and interact with • diverse stakeholders (French language ability is a strong asset) • 1. Experience with Microsoft Dynamics 365 Marketing module or other Customer • Engagement modules demonstrating broader platform expertise • 2. Previous experience in healthcare, mental health, or employee well-being • organizations with knowledge of healthcare technology solutions and regulatory • 3. Quality assurance or testing background with hands-on UAT experience • 4. Professional certifications such as CBAP, IIBA ECBA, CSM, or PMP • 5. Experience with Omnichannel for Customer Service or case management platforms • 6. Microsoft Dynamics 365 platform integration (external platform) experience • 7. Microsoft Dynamics 365 certifications including MB-230 (Dynamics 365 for Customer • Service) or PL-200 (Power Platform Functional Consultant) • 8. Previous experience in consulting or professional services delivery
Responsibilities
• 1. Elicit business requirements for new products, programs and processes using • business analysis elicitation techniques such as requirements workshops, business • process analysis, use case creation, and data analysis • 2. Liaise with multiple business units, technology teams and support teams to identify • requirements, best practices, interdependencies, and opportunities for improvements • 3. Translate requirements to User Stories and create other artifacts (process flow, data • model, use cases, etc.) that provide clarity to the requirements • 4. Participate in the design of high-level solutions and in the estimating process, • breaking development components into smaller functions that improve the user • experience in collaboration with the systems Technical Product Manager • 5. Design the solution for the software product in keeping with the solution architecture • and technical roadmap, creating intuitive solutions that add value for users • 6. Work closely with the development team to define functional specifications and • modifications required to achieve objectives (including non-functional requirements), • while partnering with QA specialists to ensure that detailed design is clearly understood • and developments are aligned with design specifications • 7. Provide technical support and leadership in the event of incident escalation or service • interruptions, making sure incidents are resolved effectively and maintaining service • 8. Critically evaluate business needs and strive for Data-Driven Decision Making • (DDDM) through strong analytical, leadership, and conflict management skills
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