Hightouch - Technical Account Manager, Enterprise (East)
Requirements
• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined • Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy • Excellent project management and communication skills • Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.) • Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen • Ability to collaborate cross functionally with different teams and types of people • Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease
Responsibilities
• As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers • You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations • From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices • Provide customers with clear proactive technical guidance and expertise across all our products • Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations • Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level
Benefits
• On-Target Earnings Range: $165,000- $250,000 annuallyBase Salary: $132,000-200,000 annuallyWe also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window. • E-Verify Statement • E-Verify Statement • Hightouch participates in E-Verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee’s Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.E-Verify NoticeE-Verify Notice (Spanish)Right to Work NoticeRight to Work Notice (Spanish)
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