matchgroup - Match Group - Global Operations Manager

• Manage and cultivate a team of Global Operations specialists, overseeing the day-to-day and providing coaching and feedback to ensure that the team maintains a high level of productivity and quality. • Track and analyze key operational and performance metrics, identify trends, and develop solutions to optimize team workflows to improve efficiency. • Manage high visibility escalations, communicating with leadership, legal, comms, product, and engineering as needed to resolve user issues. • Provide operational and process subject matter expertise to the team as well as other partners - policy, training, quality, product, etc. • This position operates in many time zones and hours will vary. • ## We could be a match if: • 2+ years experience in operations management or lead role. • Advanced knowledge of Zendesk (or similar), moderation tooling/workflows, and productivity tools such as Jira. • Critical thinking skills to understand and summarize complex issues within minutes. • Ability to multitask, prioritize, and keep up with a large volume of tasks in a fast-paced environment. • Experience working in trust and safety and content moderation. A plus if you have a background with customer support and technical resolutions workflows. • You have a track record of designing, owning, and improving efficient processes that impact and rely on collaboration with multiple cross-functional teams. • Extreme attention to detail. • You have familiarity with legal and compliance requirements related to content moderation, data privacy, and user safety. • Passion for developing teams and providing amazing customer experiences. • ## Interview Process: • 30 min Zoom (Recruiter) • 45 min Zoom with Devika Cushalappa (Sr. Manager, Global Operations – APAC, Match Group) • 45 min Zoom with Lauren Tropp (Sr. Manager, Global Operations, Match Group) and Alex McNalley (Manager, Workforce Management, Match Group) • 45 min Zoom with Alex McNalley (Manager, Workforce Management, Match Group) • 30 min Zoom with Caoimhe Stafford (Data Protection Officer, Match Group) — this stage will be included depending on candidate progression • Potential additional interview • ## As part of our team, you’ll enjoy: • The hustle of a startup with the impact of a global business • Tremendous opportunity to solve some of the industry’s most exciting problems • Working with an extraordinary team of smart, creative, fun and highly motivated people • Comprehensive health coverage, competitive pay, team bonding events, yoga classes and social events