includedhealth - Claims Support Advocate

• 1 year experience in customer service roles • 3 years of revenue cycle or carrier experience • Passion for providing support • Prior work experience in a claims support and health insurance role • Ability to take meticulous notes and document actions taken • Highly effective communication, problem resolution and organizational skills • Demonstrated ability to meet goals in a rapidly changing environment • Excellent data and overall analytical skills • Excellent written and verbal communication skills • Proven record of excellent time management and prioritization skills • Ability to troubleshoot basic technical issues • Proven track record of driving measurable efficiency results. • College degree preferred (additional experience in lieu of college degree will be considered) • Medical billing/coding certification (CPC) is beneficial, but not required • Prompt and regular attendance at assigned work location. • Ability to remain seated in a stationary position for prolonged periods. • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment. • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required. • Ability to interact with leadership, employees, and members in an appropriate manner. • The United States new hire base salary target ranges for this full-time position are: • Zone A: $22.84 - $29.69 • Zone B: $25.13 - $32.66 • Zone C: $27.41 - $35.63 • Zone D: $29.69 - $38.60 • This range reflects the minimum and maximum target for new hire salaries for candidates based on their respective Zone. Below is additional information on Included Health's commitment to maintaining transparent and equitable compensation practices across our distinct geographic zones. • Starting base salary for the successful candidate will depend on several job-related factors, unique to each candidate, which may include, but not limited to, education; training; skill set; years and depth of experience; certifications and licensure; business needs; internal peer equity; organizational considerations; and alignment with geographic and market data. Compensation structures and ranges are tailored to each zone's unique market conditions to ensure that all employees receive fair and competitive compensation based on their roles and locations. Your Recruiter can share details of your geographic alignment upon inquiry. • This position is a temp-to-hire role, if converted to a FTE, in addition to receiving a competitive base salary, the compensation package may include, depending on the role, the following: • Remote-first culture • 401(k) savings plan through Fidelity • Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance) • Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents • Generous Paid Time Off ("PTO") and Discretionary Time Off (“DTO") • 12 weeks of 100% Paid Parental leave • Family Building Benefit with fertility coverage and up to $25,000 for Surrogacy & Adoption financial assistance • Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment) • 11 Holidays Paid with one Floating Paid Holiday • Work-From-Home reimbursement to support team collaboration and effective home office work • 24 hours of Paid Volunteer Time Off (“VTO”) Per Year to Volunteer with Charitable Organizations • Your recruiter will share more about the specific salary range and benefits package for your role during the hiring process.