Zeta Global - Customer Success Manager
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Requirements
• 2-3 years of experience in digital advertising, marketing, or client services. • Strong client management and communication skills, with confidence leading data driven conversations. • Organized and detail-oriented, with the ability to manage multiple projects and deadlines in a fast-paced setting. • Comfortable working cross-functionally with technical and non-technical teams. • Strong analytical mindset with working knowledge of Excel and comfort interpreting performance data. • Experience with campaign management tools, platforms, or reporting systems a plus. • Self-starter with a collaborative attitude, eager to learn and contribute. • Willingness to travel as needed.
Responsibilities
• Own and maintain strong relationships with accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth. • Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience. • Develop and manage a client growth plan outlining major milestones, testing initiatives, and opportunities for expansion. Understand client’s reporting methods. • Identify and execute growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals. • Possess a deep understanding of KPIs and goal-setting, proactively providing optimization recommendations to maximize performance. • Lead client meetings, including weekly status updates and Quarterly Business Reviews- ensuring action items and strategic next steps are documented and executed. • Build knowledge of Zeta’s offerings, tools, and industry best practices to better support client needs. • Maintain clear documentation of processes, timelines, and deliverables across your accounts.
Benefits
• Excellent medical, dental, and vision coverage • Employee Equity • Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! • The salary range for this role is $75,000 - $80,000.00, depending on location and experience. • Employee Equity • PEOPLE & CULTURE AT ZETA • Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. • We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ • ZETA IN THE NEWS! • ZETA IN THE NEWS! • https://zetaglobal.com/press/?cat=press-releases
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