ben - Associate Technical Account Manager
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Experience in a customer-facing technical role: whether that's technical support, technical account management, solutions engineering, implementation, or something adjacent. You've spent time working directly with customers on complex platform or software issues. • Strong troubleshooting instincts: you're comfortable investigating technical problems, asking the right questions, and working across teams to get things resolved. • Clear, confident communication: you can explain technical concepts to non-technical people without being patronising, and you can write documentation that people actually read. • Strong organisational skills: you'll be managing multiple accounts and priorities simultaneously, and things move fast here. • Curiosity about the product and the customer's world: you want to understand how benefits work, want to deep dive into technical configuration issues, and work hard to help make admin users' lives easier. • Experience in benefits, HR tech, payroll, or a related space : very useful context, but we can teach domain knowledge to the right person. • Familiarity with SaaS platforms, integrations, or APIs: you don't need to write code, but understanding how systems talk to each other is incredibly important in this role. • Experience running customer training or enablement sessions: webinars, workshops, onboarding calls. You're comfortable presenting and teaching. • Experience working in a scaling startup environment: our processes are still being built as we grow!
Benefits
• It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. • 💰 Competitive base salary + equity, so you own what you build • 💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 • 🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! • 🏖 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! • 🌴 Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones • 🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting • ❤️ Comprehensive Private Medical Insurance • 💌 Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check • 🧠 Comprehensive and tailored mental health support and professional coaching through a leading provider • DIVERSITY AND CULTURE AT BEN • We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing [email protected].
No credit card. Takes 10 seconds.