ALX Africa - Community Operations Specialist

• Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community? • If so, then this could be the role for you. • ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. • By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. • With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. • We achieve this by: • We achieve this by: • Providing young professionals with access to the most in-demand tech skills that will power the future. • Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. • Building a lifelong, impactful Community of tech professionals that supports them at all stages of their career journey. • Our impact thus far: • 347k+ graduates since 2020 • 347k+ • 257k youth in work • 31k youth starting own ventures • 60k youth in jobs created by entrepreneurs • Visit our website www.alxafrica.com to learn more about our digital revolution. • www.alxafrica.com • 2–3 years of experience in community management, program coordination, or operations support. • Strong organisational and project management skills; ability to manage multiple priorities. • Excellent interpersonal and communication skills; comfortable working in highly relational environments. • highly relational environments • Ability to create and maintain clear documentation, templates, and training materials. • clear documentation, templates, and training materials • Strong analytical skills with experience in tracking metrics, reporting, and performance measurement. • tracking metrics, reporting, and performance measurement • Proficiency with collaboration and project management tools (e.g., Asana, Notion, Trello, Slack). • collaboration and project management tools • Basic familiarity with AI tools, automation, or knowledge management systems. • AI tools, automation, or knowledge management systems • Previous experience working with distributed or multi-market teams. • distributed or multi-market teams • Knowledge of data visualisation tools (e.g., Tableau, Power BI, or similar). • data visualisation tools • Experience in storytelling and content creation to showcase community impact. • storytelling and content creation • Exposure to CRM platforms and community engagement technologies. • CRM platforms • Understanding of community-building best practices and trends in tech-enabled ecosystems. • tech-enabled ecosystems • Passion for community growth, collaboration, and creating meaningful connections.