Neo4j - Engagement Manager, Professional Services EMEA - Munich
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Requirements
• 4–6+ years of experience in marketing operations, campaign management, or demand generation • Proven ability to own a project management tool and drive team adoption and accountability • Strong cross-functional communicator who closes the loop without being asked • Enough marketing fluency to make smart execution calls independently — and clear on when to escalate • Builder mindset — energized by designing processes, not just following them • Growth-oriented contributor who brings strategic instincts to the table — proactively flagging opportunities to optimize timing, approaches, and build bigger-picture outcomes. • Comfortable operating in fast-moving environments with some ambiguity, adjusting to business changes and challenges with flexibility • Experience with tools like Asana, Marketo, Tableau, Claude, ChatGPT, or other efficiency tools a plus • The annual base salary range for this position based in the United States is listed below. This salary range is an estimate, and the actual salary may vary based on Neo4j’s compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location. Based on the factors above, Neo4j utilizes the full width of the range. • In addition to the range below, US employees are eligible for a stock option grant and certain roles are eligible for an annual bonus. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), paid time off, and certain leaves of absence.
Responsibilities
• Foster positive relationships with our customers as their primary contact, leading Professional Services engagements • Assist clients in implementing Neo4j technology by leveraging our professional services effectively and managing all delivery-related activities • Ensure that the Statement of Work or Order Form terms and conditions are respected • Manage engagement budgeted hours, travel, and expenses, and coordinate with Finance for accurate billing • Identify up-selling and cross-selling opportunities with the engagement team • Identify engagement-related risks and communicate with stakeholders to secure successful mitigation plans • Prepare and share reports on project performance, including quality, schedule, and budget control • Coordinate cross-functional teams (Sales, Solution Engineering, Support, Product, Customer Success) to ensure seamless engagement delivery and alignment • Support project scoping and estimation during the pre-sales phase by contributing delivery plans, timelines, and risk assessments • Drive continuous improvement of delivery processes, methodologies, and best practices within Professional Services • Monitor customer satisfaction throughout the engagement and take proactive steps to maintain high CSAT • Contribute to capacity planning by forecasting resource needs and collaborating with resource management and forecasting • Mentor and support consultants and project managers to elevate delivery quality and consistency • When relevant, ensure proper knowledge transfer to customers and internal teams as part of the engagement • Participate in internal reporting and forecasting activities related to pipeline, utilization, and revenue • Promote adoption of Neo4j technology by helping customers progress through maturity stages and by identifying blockers to adoption • Ensure compliance with internal policies and governance requirements across all engagements • Represent Professional Services in internal initiatives, contributing insights from the field to help improve products and delivery offerings
Benefits
• Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. • Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. • Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. • 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. • Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. • Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. • A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. • Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
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