Force Therapeutics - Support Engineer I
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Requirements
• Experience fixing defects and general full-stack work: Experience working on a production-level codebase. When needed, you can step in to execute on product requirements with tools such as Python (Django), Typescript (React), etc.You’ll be able to get code built, tested, reviewed, merged, and deployed efficiently. • Experience fixing defects and general full-stack work: • Debugging Experience: Experience debugging legacy code to deliver root-cause analysis on bugs and defects, using monitoring and logging tools such as SumoLogic and NewRelic. • An eye for quality: You have some experience with testing frameworks such as Pytest, Cypress, React Testing Library and strive for quality in you and your peers' work. You desire to push people to adopt the same quality rigor you employ. • An eye for quality • An open mind and a desire for growth: You will be involved in the product process from start to end. You won't only deliver code, you’ll be responsible for setting the direction of quality assurance alongside the product team. Having a strong opinion, but holding it weakly will be important. • An open mind and a desire for growth
Responsibilities
• Discover root-cause, fix, and triage product defects: You’ll manage defects throughout the entire support lifecycle from initial inbound from patients, providers, and internal inbounds, to triaging them for fixing, whether fixing yourself, documenting for other engineers to fix, or submitting product improvement requests. • Discover root-cause, fix, and triage product defects: • Write documentation: You’ll improve our product documentation and internal and external users’ ability to assess how the product is supposed to work on a deep level. This includes updating product documentation such as a user guide and written collaboration with engineers on technical functionality. • Write documentation: • Help build our automation testing suite and infrastructure: You’ll work closely with various product, engineering, support engineering, and client success teams to discover how we can most effectively test both our existing and new code, and ultimately our platform features. You will implement best practices and bring new technologies to the table and remain open minded to new concepts to deliver best in class solutions for the defects you come across in your day-to-day. • Help build our automation testing suite and infrastructure: • Be Secure & Compliant: Working in a heavily regulated industry means you’ll need to have a keen eye for security and privacy, making design choices to support this and being hyper aware of new and emerging threats will be key. • Be Secure & Compliant • Collaborate: You will take ownership of technical discussions and steer them to the best possible solution while listening and addressing suggestions and objections from a wide range of stakeholders. • Collaborate
Benefits
• At Force Therapeutics, we’re reshaping the future of remote therapeutic care. Our trailblazing platform, backed by insights from over 70 leading healthcare centers and millions of clinically-validated patient data points, not only intelligently extends clinicians' reach but also engages patients at every pivotal moment of their care journey, from surgery scheduling to recovery. Serving 700,000 patients across hundreds of national facilities and validated by 145 studies, our impact resonates in both clinical and financial spheres. As we edge closer to a transformative phase of explosive growth, we're seeking dynamic team members to join our journey. • At Force Therapeutics, the well-being and growth of our team members comes first. Our robust benefits package reflects this commitment, ensuring that every aspect of our employees' professional and personal lives is supported: • Medical, Dental, and Vision Insurance: Comprehensive coverage to ensure you and your family's health needs are always met. • Medical, Dental, and Vision Insurance • 401k Retirement Planning: To set you up for long-term financial security with a company match. • 401k Retirement Planning • Pre-tax Commuter Benefits: Pre-tax option towards parking and transportation to help you get around town. • Generous PTO: Ample vacation time, unlimited safe and sick time, volunteer time off, and extra holidays, so that you take the time you need. • Generous PTO: • Summer Fridays: A nod to work-life balance, ensuring you get the most out of those sunny summer days. • Summer Fridays: • Remote-Friendly Workplace: We believe doing your best work means providing the flexibility to do that work in the environment where you feel most productive. • Remote-Friendly Workplace: • Pay Transparency Notice • At Force Therapeutics, we prioritize transparency and fairness in all aspects of our business, including the way in which we compensate our people. To ensure that all candidates and employees understand our compensation structure, we provide clarity on pay ranges for each role. Our intention is to provide equal opportunities, eliminate pay gaps, and maintain competitive salaries benchmarked against industry standards. • The base salary range for this role is : $80,000 - $100,000 per annum* • Salaries are determined based on qualifications, experience, and other relevant factors. Adjustments may be made to accommodate local market conditions and geographic cost-of-living differences. • Equal Employment Opportunity at Force
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