accesssoftek - Strategic Partnership Manager
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Requirements
• 3–6 years of experience in technology partnerships, fintech sales, SaaS, digital banking, or strategic account management • Comfortable in partner or client-facing conversations — professional, personable, prepared, and credible • Familiarity with credit unions, community banks, or financial technology a plus — not required • Organized self-starter who tracks their own commitments and follows through without being chased • Able to learn complex products quickly and explain them simply to sales and business audiences • Collaborative mindset — works well across Sales, AM, Product Development, and Implementation teams • Eager to grow commercially — exposure to contracts, negotiations, or pricing discussions a bonus • ## Success Metrics: • Partner and add-on sales growth and cross-sell performance • Consistency and quality of partner relationship touchpoints • Sales and AM team confidence and enablement effectiveness • Timely renewal coordination and Partner Marketplace tier management • Reduction in open partner issues and escalation response time • Partner satisfaction and executive relationship health
Responsibilities
• Partner Relationship Management • Own the day-to-day relationships with assigned fintech and technology partners across the Access Digital ecosystem • Run bi-weekly/monthly partner calls, track action items, and keep communication consistent and productive • Monitor partner product updates, roadmap changes, and API or integration developments — surfacing what matters to our internal teams • Escalate strategically complex issues or major commercial decisions to leadership oversight • Sales & Account Management Enablement • Serve as the internal product expert for partner solutions — the go-to resource for Sales and Account Management teams • Support AMs in identifying cross-sell opportunities across the client base • Facilitate partner training sessions, onboarding materials, and lunch-and-learns for internal teams, and ensure new sales reporting to partners respectively • Contribute to the Partner Playbook and AM Rules of Engagement to keep field teams sharp, savvy, and confident • Commercial & Operational Support • Manage routine commercial tasks including pricing approvals, discount requests, contract renewals, and contract administrative items • Support renewal coordination and partner tier management within the Access Digital Partner Marketplace • Track partner performance metrics and flag trends to leadership • Coordinate and aid Product and Implementation on partner integration issues and any client-facing escalations • ## Partner Ecosystem Coverage: • This role will manage relationships across Access Digital’s established partner stack, including: • Payments: Bill pay, P2P, FedNow, RTP, and disbursements • Fraud & Risk: Biometric, OFAC/AML/KYC, and identity verification • Lending & Account Opening: Embedded lending and origination solutions • Cards & Card Services: Digital issuance, card management, and controls • Core Banking Integrations: Corelation, Jack Henry, FiServ, and other core partners • Member Engagement & Financial Wellness: Credit, financial health, growth, and personalization • Marketing & AI: Content management, business banking intelligence, conversational banking, video chat, and AI-assisted services (e.g., Uptiq, Glia) • Data & Compliance: Open banking and compliance infrastructure
Benefits
• Compensation commensurate with experience • 401(k) retirement savings plan • Life insurance, short-term and long-term disabilities insurance • Medical and dental insurance • Paid vacation and sick leave • Paid home internet
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