posthog - Forward Deployed Engineer
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Requirements
• A technical and customer-obsessed engineer to lead short-term projects with our biggest customers to ensure they are using PostHog according to recommended patterns. Customers should feel like you are an extension of their team, working alongside them to help them succeed with our product set. • You’ll also need an engineering mindset - whilst most of the role is hands-on implementation of PostHog, we also need you to build and maintain automated tooling which will help us take the learnings from these high-touch engagements and apply them en masse to all of our managed customers. • Strong customer focus - you need to delight customers and ensure they are set up for success long-term with PostHog. • Prior experience in a similar consulting role for a product in our space. • Automation-minded. We want to make the move to PostHog as simple as possible, so you’ll need to find and implement automation wherever possible so as to let us scale quickly. • Willing to travel for onsite work with customers. • Understanding of best practices when it comes to implementing user-behavior based products (e.g. AARRR) • Experience deploying and using PostHog. • Experience optimizing SQL queries for performance. • You think about how your work, documentation, and tooling can be structured for consumption by both humans and AI. • The compensation for this role is under the "Onboarding Specialist" role. • Also, if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
Responsibilities
• You’ll be leading short-term projects (both in-person and remote) with customers who are new to PostHog, as well as those who don’t have the bandwidth themselves to improve their implementation or adopt a new product. It’s your responsibility to make sure that the work is done efficiently and to a high standard, and that you are continuously learning and improving our professional services https://posthog.com/professional-services, tooling and processes along the way. • Auditing customer PostHog implementations for correctness, data quality, and privacy compliance. • Leading managed migrations from other solutions to PostHog, building tooling to automate as much of the process as possible. • Proactively mining support tickets, usage data, and customer conversations to surface at-risk accounts and recurring friction patterns. • Running deep technical investigations into customer-specific issues like identity resolution failures or feature flag evaluation inconsistencies. • Advising customers on experiment design, retention analysis, and behavioral monitoring strategy. • Integrating data into and out of PostHog using our in-product data pipelines. • Raising issues or opportunities outside your project scope to the PostHog team member responsible for the customer. • Shipping improvements to the PostHog product when customer patterns reveal friction worth fixing. Customer engineering is the job; product contributions follow from it. • Generally being their favorite ever person to work with in this space! • You can see some examples of work you'll be doing here https://github.com/PostHog/posthog/pull/49586 and here https://github.com/PostHog/posthog-ios/pull/501. • You’ll need to be an expert on all PostHog products so you can advise the customer on the best way to adopt them. • WHAT YOU WON’T BE DOING • ❌ Long-term customer ownership. This is all project-based work. • ❌ Customer engineering is the job. You'll ship improvements to the core product when they emerge directly from customer work, but you're not looking for a product engineering role with a customer-facing wrapper.
Benefits
• As we now have some of the fastest-growing companies in the world adopting lots of our products, we’ve found that they can benefit from having PostHog humans like Joshua on hand to partner with them and help them get more out of PostHog. This helps us keep them as happy, and encourages them to grow their adoption of PostHog further. We need more Joshuas (you don’t need to be called Joshua to apply).
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