runway-ml - Member of IT Staff

• You'll own the fundamentals from day one: handling tickets, provisioning laptops, running on-boarding, and keeping our SaaS stack in order. But this is a small team at a fast-growing AI company, so the scope grows quickly. You'll get pulled into real projects sooner than you'd expect, across security, infrastructure, and automation. How far you take it depends on what you're good at and what interests you. • This role is also the start of our IT presence internationally. Most of the company sits in North America today, and you'd be our first IT hire outside it, extending support coverage to new time-zones and helping lay the groundwork as we grow globally. • Some form of IT support experience. A help-desk role, an internal support function, or just being the person everyone came to when something broke. The title matters less than the reps. • Comfort with macOS. Our user endpoint fleet is mostly Mac. You should be able to troubleshoot system issues, manage profiles, and work in the terminal without hand-holding. • Familiarity with Google Workspace administration, or the confidence to pick it up fast. CLI admin tooling experience is a plus. • A working understanding of networking fundamentals: DNS, DHCP, LAN/WAN basics, and how traffic moves. You don't need to be a network engineer, but you shouldn't be lost when a connectivity issue comes in. • Basic understanding of cybersecurity principles. You should know what endpoint security, encryption, and access controls are, and why they matter, even if you haven't built policies from scratch. • Strong written communication. This is a remote role and coordination happens in Slack and Notion. If you can't write clearly, the timezone gap makes everything harder. • Self-direction. There's separation between you and the rest of the IT team for part of the day. You need to be someone who sees what needs doing and does it. • Curiosity about how systems work. Maybe you've run a homelab, automated something tedious with a script, or set up a Pi. We care more about the impulse than the resume line. • Experience with MDM platforms (any of the major ones) • Any exposure to cloud infrastructure (AWS, GCP, etc) and infrastructure-as-code concepts • Scripting in Python, Bash, or JavaScript • Familiarity with zero-trust networking concepts and tools • Background in compliance frameworks (SOC2, ISO 27001) • Exposure to international IT regulations or data privacy requirements (GDPR, etc.) • Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. • There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. • Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. • WORKING AT RUNWAY • Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. • We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply.