Sierra - Operations Manager, Product & Engineering
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Requirements
• 6-8+ years of experience in Product Operations, Business Operations, or Program Management in a high-growth, product-led company • Proven track record building and scaling operational processes from scratch • Highly organized and methodical; you bring rigor, structure, and momentum to ambiguous situations • Excellent written and verbal communicator—clear, succinct, and persuasive across stakeholders and levels • Comfortable using tools like Linear, Figma, Google Drive, or similar to create systems that stick • Strong analytical instincts with proficiency in Excel/Sheets; SQL or dashboard experience is a plus • Even better… • Even better… • Experience at an early-stage startup or scaling product org • Familiarity with OKR frameworks, roadmap tools, or product analytics platforms • Background in product management, engineering, or consulting/strategy with deep operational exposure • Experience with vendor management and localization expansion efforts • Our values • Our values • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Trust: • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Customer Obsession: • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Craftsmanship: • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Intensity: • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. • Family:
Responsibilities
• Run the operating cadence for Product & Engineering: own planning cycles, roadmap workflows, initiative tracking, sprint planning, and team initiatives. • Design and optimize key processes like product reviews, retrospectives, team syncs, and engineering demos to drive clarity and velocity. • Build and maintain operational artifacts such as roadmaps, planning docs, capacity trackers, dashboards, and retros that keep everyone informed and aligned. • Coordinate cross-functional initiatives across Product, Engagement (Eng), Design, Brand, Sales, and Operations teams—driving alignment, timelines, and accountability. • Partner with product, engagement, and marketing leads to create scalable frameworks for goal-setting (e.g., OKRs), prioritization, and execution. • Analyze operational data and team feedback to identify friction points and implement systems that improve execution and outcomes. • Build our internationalization operations playbook and continuously improve it so we can scale with quality and intention.
Benefits
• $170K – $220K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Sierra believes working alongside one another as a team is an important part of building great products and a great culture. We are primarily an in-person company based in San Francisco. Does that work for you? • Yes, and I currently live in the SF Bay Area. • Yes, and while I do not currently live in the SF Bay Area, I am open to relocation. • No or Other. Please add more details in the "Anything else" section below. • Current employee • Is there anything else we should know about your candidacy or interest in Sierra? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Recruiting Privacy Policy
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