givebutter - Customer Support Phone Specialist, Inbound only: Full-time

• You’ll have access to internal resources, documentation, and a supportive team - but you’ll be expected to navigate conversations independently and confidently. You should also be comfortable multitasking: researching, navigating tools, and communicating clearly all at once. • If you do your best work when you have time to research before responding, prefer to use a decision tree, or when conversations follow a predictable pattern, this isn't the role you're looking for. • If the thought of waking up every day and getting to "help people help people" excites you, then we look forward to hearing from you. 😀 • This is a direct-hire, permanent position. You will be an employee of Givebutter via an EoR called Deel. • Start date: 5/18/26 • Pay rate: PHP 550/hour • Paid training schedule: Monday - Friday; 9AM - 6PM US Eastern time for 3 months (40 hours) • Three permanent schedules available: • 8A - 5P Eastern time; Sat - Wed (40 hours/week) • 11A - 8P Eastern time; Th - Mon (40 hours/week) • 4P - 1A Eastern time; Mon - Fri (40 hours/week) • 3+ years of experience as a Phone Support Agent, including 2+ years in technical or product-related support • Remote experience preferred, but not required • Talented at making customers feel comfortable and valued by using a warm, friendly tone and encouraging casual, natural conversation • Ability to establish trust with users by speaking confidently, showcasing expertise, and demonstrating the ability and willingness to resolve their concerns • Empathetic and able to show understanding of the user’s issue and convey compassion, especially when dealing with frustrated or upset users • Excellent written and verbal communication skills in English • High adaptability and positive attitude in a dynamic environment • Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion, Talkdesk, or similar apps) • Agents must provide their own computer (at least 8GB RAM) • A second monitor is recommended but not required • Agents must provide their own stable internet (preferably wired and at least 50mbps) • Noise-canceling headphones with a dedicated microphone will be provided by Givebutter once an agent completes their first 60 days of training • Benefits - specific to Philippines agents only • Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role. • Job Security: Employed full-time by Givebutter via an EOR called Deel. • Health Insurance: We offer HMO medical insurance covered 100% for employees. • Holiday Pay:  Givebutter Support is open 24/7. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials. • Performance Bonuses: for meeting KPIs, eligible after 3 months of employment • PTO: 15 days PTO annually (prorated per start date) • Additional annual leaves:  Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days • Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter. • Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for. • Please note that the benefits and interview process listed below are specific to U.S. employees. • 2. Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager. • 3. Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches • 4. Values Interview: A conversation with team members focused on how you align with our core values and leadership principles. • 5. References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact. • 6. Offer: If all goes well, we’ll move to the offer stage! • Please note, we will have an AI note-taking tool join most of our interviews. • Hi potential new butterslice! A recent study from LinkedIn https://business.linkedin.com/content/dam/me/business/en-us/talent-solutions-lodestone/body/pdf/Gender-Insights-Report.pdf showed that most women apply to jobs only when they meet 100% of the requirements, whereas men will hit the apply button if they hit 60%. Givebutter is committed to building a diverse and inclusive team. So to the women and nonbinary folks out there feeling unsure if you're a perfect fit, we strongly encourage you to apply!