Smartsheet - Sr. Implementation Specialist (Remote Elegible - Costa Rica)
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Requirements
• A Bachelor's degree or equivalent combination of relevant work experience and education (minimum 3-5 years) • Hands-on working experience in the configuration, customization, and implementation of SaaS applications • Project Management skills: timeline, scope management, project execution. • Strong foundation in the development of spreadsheet formulas (Excel, Google Sheets, Smartsheet, etc) and logic. • Experience collaborating with customers to understand business requirements and translate them into a SaaS based solution • Strong communication skills with the ability to explain technical subjects to non-technical end user personnel • Experience with problem solving and risk resolution • High level of motivation, self-starter, excellent at follow-up, team-player with ability to deliver within defined timelines in order to promote a collaborative environment and superior team performance • Ability to build trusted relationships with customers and effectively communicate with them about the engagement and if there are potential risks/blockers in a proactive way • Passion for working with leading edge, web-based technologies and a desire to deeply understand Smartsheet’s benefits, use cases, and business and technical elements • Demonstrated ability to succeed in a fast-paced, dynamic, growth-oriented environment with the ability to quickly adjust between clients and use cases • Business process optimization experience • Experience with Agile project management methodologies and/or software development lifecycle methodologies • Management or Technology Consulting experience • Teleworking options from any registered location in Costa Rica (role specific) • Get to Know Us: • At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Responsibilities
• Lead multiple (12-15) concurrent engagements to implement Smartsheet across a variety of client industries and use cases, ensuring your clients are gaining the most value from the Smartsheet platform • Collaborate with customer stakeholders to drive timelines, manage scope, and change requests • Design, demonstrate, and build Smartsheet solutions that fit within new & existing customer business needs • Gain and maintain deep technical knowledge of Smartsheet including premium products • Identify product and services expansion opportunities for Smartsheet with the customer's user base • Serve as an advisor on best practices and capabilities of the Smartsheet platform at scale across a variety of industries and business functions • Meet or exceed key performance indicator (KPI) targets aligned to the role • Implement packaged solutions from the Services Catalog in an accelerated time to value manner • Advise and prescribe best practices for solution implementation within the context of the package • Recommend tangential solutions and scalability to propel the customer along the Customer Journey map, leveraging all Professional Services offerings • Expand upon best practice package designs and help evolve the Catalog offerings • Act as a mentor to your team fostering growth and efficiency in customer adoption • Navigate customer conversations, trial new techniques to enhance your soft skills and engagement leadership capabilities, to become a trusted partner and advisor to your customers business problems
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