Implementation Manager
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Requirements
• 3+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles. • Proven experience leading complex software or AI implementations with measurable outcomes. • Technical fluency with SaaS platforms, integrations, and APIs • Excellent communication skills with the ability to connect with both execs and operators. • Strong organizational and problem-solving skills; able to bring structure to ambiguity. • Ability to thrive in a fast-paced, high-growth startup environment. • Experience deploying AI, automation, or customer service platforms. • Familiarity with enterprise SaaS environments like Zendesk or Salesforce
Responsibilities
• Lead enterprise AI Agent implementations from kickoff through rollout, driving execution, adoption, and business outcomes. • Design implementation strategies tailored to each customer’s goals and technical environment. • Build and own the Implementation playbook, including the processes and standards that enable scalable, high-quality deployments. • Improve speed, quality, and consistency across implementations by identifying bottlenecks and introducing better systems, tooling, and automation. • Partner cross-functionally to scope requirements, configure solutions, and feed insights back into Product.
Benefits
• Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break • Daily lunches, dinners and snacks in the office to keep you at your best