Valon Mortgage - Escrow Management Specialist
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Requirements
• Excellent critical thinking and logical reasoning abilities • Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment • Must be available to collaborate and communicate in regularly held in-person meetings • Strong verbal and written communication skills • Ability to work independently and in a team environment • Adaptability to changes in the work environment • Minimum education requirement: High school diploma or GED equivalent required
Responsibilities
• Execute and solve day-to-day operational problems to meet department and investor Service Level Agreements • Review annual analysis for anomalies to ensure loans are analyzed accurately and timely per RESPA requirements • Able to efficiently research tax and insurance activity • Handle escalated loan-level issues and provide departmental research and assistance for complex issues as needed to support client inquiries and various departments • Process escrow refund requests • Review and handle escrow setup and/or deletion requests • Review control reports to ensure compliance with state, regulatory, and investor guidelines • Ensure escalations are responded to timely and accurate manner • Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership • IDEAL BACKGROUND • Bachelor’s degree preferred • 2-3 years of experience working in mortgage servicing or within an escrow function. • Freddie Mac or Fannie Mae servicing experience preferred
Benefits
• $22 – $26 per hour • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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