ServiceNow Program Manager
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Requirements
• Project Management Professional (PMP) certification. • Information Technology Infrastructure Library (ITIL) certification. • 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations. • Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission. • Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels. • Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation. • Expertise in IT service delivery, process improvement, and performance optimization. • Existing Public Trust Clearance or Ability to Obtain an NIH Badge. • Experience with federal contracting and acquisition processes. • Familiarity with NIH-specific IT systems, tools, and technologies. • Advanced degree in Information Technology, Business Administration, or a related field. • ITIL certification or ITIL knowledge beyond foundational level. • Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information • Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.
Responsibilities
• Lead and manage IT programs within the National Institutes of Health (NIH) to ensure alignment with organizational goals and objectives. • Oversee enterprise ServiceNow implementations, upgrades, and operations at NIH to optimize performance and compliance with standards. • Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions. • Develop and maintain project plans, schedules, budgets, and resource allocations for successful program delivery within the scope of IT programs at NIH. • Ensure adherence to Information Technology Infrastructure Library (ITIL) best practices in service delivery and management while driving continuous improvement in IT operations. • Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation specifically within the context of managing enterprise ServiceNow environments at NIH. • Monitor program performance, identify risks associated with IT programs managed for NIH, and implement mitigation strategies as needed. • Prepare and deliver reports, presentations, and updates to NIH leadership and stakeholders regarding the status of enterprise ServiceNow implementations at NIH. • Ensure compliance with federal regulations, policies, and standards applicable specifically to IT programs within the HHS/NIH environment.
Benefits
• Salary: Explicitly stated as part of the benefits. • Equity: Mentioned in connection with being an employee at Latitude and working within the Federal Sector. • PTO: Listed under perks/benefits provided to employees, including vacation time (PTO). • Insurance: Stated as one of the benefits offered by Latitude. • Perks: Mentioned in conjunction with insurance and remote work options being part of what is considered a good compensation package at Latitude. • Remote Work Options: Explicitly stated, indicating that where possible, employees are allowed to work from home as per the company's culture.