Cadence Solutions - Senior IT Support Specialist
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Requirements
• An operator who thrives when complexity is high, the stakes are real, and the system has to work at scale. • Strong ownership mindset with the ability to drive issues to resolution without handoffs. • Strong operational maturity and ability to independently manage responsibilities with minimal oversight. • Clear and effective communication in both real-time and async environments. • Utilizing AI tools such as Claude to improve operational processes. • Biased toward action; you tighten every process you touch and close every loop you open. • 4+ years of experience in IT support or a similar role in a fast-paced environment • Experience supporting macOS and iOS environments • Experience operating successfully in fast-paced or high-growth environments where priorities and processes evolve quickly • Familiarity with tools like Okta, Google Workspace, Slack, Zoom, and Kandji or similar • Ability to troubleshoot across identity, device management, and SaaS systems • Comfortable working independently and owning a critical time zone PST/PDT hours • Our job titles may span more than one career level. The base salary for this role typically ranges between $80,000 – $100,000, depending on experience, skills, seniority, and business needs. In addition to base salary, this role may be eligible for equity as part of the total compensation package. Actual compensation may vary by location • $80,000 – $100,000
Responsibilities
• The Senior IT Support Specialist is responsible for delivering fast, high-quality support while helping scale how IT operates across a distributed company. This role is focused on ownership, operational excellence, and continuous improvement, not just ticket resolution. You will be expected to identify patterns, improve systems, and help reduce manual work over time. • IT Support & Operations • Provide high-quality support across Slack, ticketing systems, and async channels with a focus on speed and clarity • Own support coverage during West Coast hours and act as a reliable point of contact for employees • Troubleshoot issues across devices, identity, and SaaS systems including access, performance, and configuration • Support onboarding and offboarding end-to-end including device provisioning, account setup, and access management • Manage and maintain company devices using Kandji or similar MDM • Systems & Process Improvement • Identify trends in support requests and proactively drive improvements to reduce recurring issues • Partner with IT Engineering to improve workflows and support automation efforts • Maintain and improve documentation and self-service resources to reduce friction for employees • Help operationalize new tools and processes to improve how IT scales • Help introduce scalable operational practices and consistency as the company continues to grow rapidly
Benefits
• Competitive pay & equity* • Comprehensive health coverage: Medical, dental & vision • 401k plan + matching • Paid parental leave • benefit offerings may vary depending on job profile, job level and worker type Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. • A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.If you require a reasonable accommodation during the interview or hiring process, please notify your recruiter.
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