protective - Senior UX/UI Designer (Remote)
Requirements
• 5+ years of UX/UI or product design experience designing complex digital products, websites or services. • Degree in Graphic Design, Interaction Design, Experience Design, Human-Computer Interaction or related field, or equivalent relevant experience. • Portfolio demonstrating professional UX design work across web and mobile experiences. • Strong understanding of user-centered design principles, usability, interaction design, responsive design and accessibility. • Demonstrated experience translating complex customer and business problems into simple, intuitive user experiences. • Experience creating customer journeys, user flows, information architecture, wireframes and interactive prototypes. • Experience working with design systems, reusable components and established digital design patterns. • Strong working knowledge of modern design and prototyping tools such as Figma. • Experience using research, analytics and user feedback to inform design decisions. • Experience collaborating with business and development teams throughout the product lifecycle. • Excellent written, verbal and visual communication skills, with the ability to clearly communicate design thinking, processes and recommendations to stakeholders. • Ability to manage multiple priorities while maintaining a high standard of design quality.• Be open to receiving feedback and design critique. • Preferred: experience working in an Agile or product management operating model with demonstrated success partnering across product, design and technology teams.
Responsibilities
• Lead UX design for complex digital experiences from discovery and concept development through implementation. • Translate user needs, research insights, business requirements and technical considerations into effective experience strategies and design solutions. • Develop end-to-end user journeys and flows, identifying friction points and opportunities to simplify and improve the experience. • Gather and evaluate user requirements in partnership with business and cross-functional teams. • Create information architecture, process flows, sitemaps, wireframes, prototypes and interaction designs that clearly communicate the intended user experience. • Partner closely with UX Research to incorporate customer insights, user feedback and usability findings into design decisions. • Create, maintain and apply reusable design patterns and components that promote consistent experiences across digital properties. • Ensure experiences work effectively across desktop, tablet and mobile and incorporate accessibility best practices. • Partner with Creative teams to ensure brand expression and visual design support an intuitive and effective digital experience. • Collaborate closely with IT developers and technology partners throughout the product lifecycle to ensure designs are feasible, scalable and implemented as intended. • Develop clear UX documentation and design specifications for developers and stakeholders. • Present design concepts and recommendations to internal teams and key stakeholders, clearly articulating the rationale behind design decisions. • Review digital analytics, journey trends, usability findings and customer feedback to identify opportunities for continuous experience improvement. • Participate in design reviews and provide UX guidance and mentorship to other designers and cross-functional partners. • Conduct design and visual QA to help ensure the final experience accurately reflects the intended UX design.
Benefits
• We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards. • Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans. • Accommodations for Applicants with a Disability: • If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. • Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
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