Ooma - Billing Operations Specialist, FluentStream
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Requirements
• 3-5 years of experience in billing operations, customer support, accounts receivable, or broader business operations • Strong attention to detail and ability to interpret billing data. • Excellent written and verbal communication skills. • Ability to manage multiple cases in a CRM (Salesforce experience required). • Comfortable working cross‑functionally with Finance, Support, and Operations. • Problem‑solving mindset with a focus on accuracy, efficiency, and customer satisfaction.
Responsibilities
• Handle incoming billing cases across phone, chat, and email, ensuring accurate documentation and timely routing or resolution. • Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges. • Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach. • Process billing structure updates, including invoice consolidation, PO changes, and recurring invoice modifications. • Review and audit customer accounts to explain charges, proration, historical billing, and invoice fluctuations (e.g., tax jurisdiction changes, updated pricing, usage‑based billing). • Update billing contacts, invoice recipients, and account communication preferences. • Assist customers with billing portal access, payment method guidance, and wire/ACH instructions. • Respond to general billing inquiries, including balances, due dates, invoice copies, and usage‑based charges (e.g., international calling, cloud‑storage fees). • Manage hardware‑related requests, including processing new device orders, coordinating returns, and updating account records. • Utilize AI in a variety of ways day to day to create efficiencies, assist with analysis, as well as connect data sets to customer behaviors.
Benefits
• Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks. • HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund) • Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability) • FSA Healthcare & Dependent Care • Commuter Benefits • Voluntary Accident, Critical Illness, Hospital Indemnity and Legal • 401(k), including employer match, and Roth • Employee Stock Purchase Plan (ESPP) • Paid Time off, Sick Time, as well as corporate holidays observed • Employee Assistance Program • Life Balance benefits with Travel Assistance Services and Identity Theft • Additional Benefits include a Discount Program, Credit Union, Medicare Assistance, etc • Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws. • The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs). • $62,000—$82,000 USD
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