CALSTART - Contract Technical Business Analyst
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Requirements
• Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic. • Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states) • Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions. • Backlog + Delivery Support: Act as a gatekeeper for incoming work requests. • Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort. • Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements. • Maintain traceability from intake → requirements → build → test. • Testing Interlock (QA/UAT): Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable. • Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed. • Documentation + Standards: Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives. • Apply and reinforce team SDLC standards (story quality, acceptance criteria, readiness, and test alignment). • 7+ years experience as a Business Analyst / Senior Business Analyst supporting software delivery in an SDLC environment. • Demonstrated excellence in stakeholder interviewing and translating ambiguous asks into clear, testable requirements. • Strong experience writing user stories, acceptance criteria, and functional requirements that reduce delivery rework. • Strong process mapping skills (current/future state) and ability to translate process into system behavior. • Salesforce ecosystem experience (Sales/Service Cloud and/or Experience Cloud), including understanding of objects/data concepts and automation constraints. • Experience collaborating with Salesforce admins/developers and/or external vendors to deliver solutions. • Proficiency with Jira (or similar) and strong documentation practices (Confluence or similar). • Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field, or an equivalent combination of education and relevant professional experience. • Experience supporting UAT/test planning and converting requirements into test scenarios/cases. • Experience in rules-driven environments (eligibility, incentives, compliance-like program requirements) where edge cases and auditability. • BA certifications (CBAP, PMI-PBA) a plus.
Responsibilities
• Lead structured discovery with program and operations stakeholders to uncover goals, constraints, exceptions, edge cases, and decision logic. • Translate policy and operational needs into build-ready requirements artifacts such as: epics/features/user stories with clear acceptance criteria and Definition of Ready alignment process maps (current/future), workflow diagrams, and decision trees/rule logic data requirements (objects/fields, definitions, validations, reporting needs) integration requirements (upstream/downstream systems, handoffs, error states) • Facilitate requirement reviews and alignment sessions, ensuring shared understanding and documented decisions. • Backlog + Delivery Support: Act as a gatekeeper for incoming work requests. • Partner with PMs to shape intake, clarify scope boundaries, and support prioritization based on value, risk, dependencies, and effort. • Collaborate with Admins/Devs to validate feasibility, identify dependencies, and reduce churn caused by unclear requirements. • Maintain traceability from intake → requirements → build → test. • Testing Interlock (QA/UAT): Enable strong UAT outcomes by defining test scenarios, supporting test case creation, and ensuring acceptance criteria are testable. • Support triage of requirement-related defects and change requests, clarifying intent and updating documentation as needed. • Documentation + Standards: Maintain high-quality documentation in Confluence (or equivalent) and ensure consistent artifact quality across initiatives.
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