surge-ai - Program Manager

Remote - United States3mo ago

Remote Mid NA Program Manager Program Management

Requirements

• 2+ years of experience in program management or related roles within high-performing product companies, with a proven track record of navigating ambiguity and executing complex projects. • Have exceptional interpersonal and communication skills, enabling you to influence without authority and build cross-organizational support. • Have a high threshold for navigating ambiguity and ability to balance strategic priorities with rapid, high-quality execution. • Thrive in fast-paced, scaling environments with the ability to bring order to chaos. • Deep interest in AI systems (direct AI/ML experience valued but not required).

Responsibilities

• Establish and expand scalable systems, products, and processes to enhance customer support and value delivery, coordinating with engineering to implement necessary features. • Gather and leverage data-driven insights to improve customer models and our ability to consistently enhance their performance. • Contribute to cross-functional coordination and planning for complex projects. • Collaborate with colleagues across the company to define, scope, and sequence major programs to scale our business. • Provide clear and transparent updates to stakeholders.