Owner.com - Senior Associate, Customer Strategy Analytics & Applied AI
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Requirements
• 4+ years in analytics, strategy, or ops - whether that's management consulting, startup analytics, or a hybrid path that's hard to label • Excellent numerical skills, with additional technical background or education strongly preferred. SQL/Python skills a plus! • You've built things - dashboards, tools, processes - not just delivered decks • You dig into root causes until you actually understand the problem, not just the symptoms • Comfortable with ambiguity; you don't need a playbook to figure out what to work on next • Experience with SaaS, marketplaces, or high-growth startups preferred • Restaurant industry experience is a plus!
Responsibilities
• Drive customer retention: Uncover root causes of churn and surface actionable interventions across teams, directly improving one of Owner's most important metrics. • Grow customer sales: Identify opportunities to increase customer sales by providing feedback that shapes the product roadmap and driving process changes for front-line teams. • Elevate the customer experience: Find gaps that lead to frustration or unrealized sales, then build data products, tools, or process changes to close them. • Own Customer Analytics: Improve the analytics, engagement and AI integration strategy for Customer Success and Customer Support. This isn't just an insights role - you'll design and ship data products and automated AI workflows that enable teams to act on data without waiting for analysis. • Tackle emerging priorities: Lead or contribute to ad hoc projects as business needs arise; this role flexes with what matters most. • Who you’ll work with • Reporting Structure: This role reports directly to our Director of Business Operations, Customer and Product, Nali Amin. • Team Collaboration: This is the most cross-functional team within Business Operations; you'll collaborate with Product, Sales, Launch, Enablement, and RevOps, and partner most closely with Customer Success. • Technical Collaboration: You will collaborate with Analytics Engineers on all technical aspects, including data modeling, data quality, and the use of tools like DBT and Snowflake. • Executive Visibility: The work in this role directly drives company strategy, which means regular exposure to senior and executive leadership.
Benefits
• We are building an extremely data & AI first Customer Strategy team within our Business Operations function at Owner. As a Senior Associate, you'll be the driving force behind customer retention and growth; uncovering high-impact opportunities to help our customers succeed and collaborating across the business to execute on them. You'll also build the data products and tools that power retention improvements and support strategic decision-making for the Customer Success function. • This role is 100% remote and can be based anywhere in the US or Canada. • You should definitely apply if you… • Have felt torn about whether to pursue a business vs technical/analytical career path (at Owner we believe these must merge). • Identify inefficiencies in everyday life - and see them as exciting opportunities. • Aren't satisfied with understanding things at a surface level, and get satisfaction from understanding the WHY • When solving problems, you enjoy diving deeply in them to understand root causes and become a "subject matter expert." • You aren't afraid and enjoy picking up new skills and tools to problem-solve • Enjoy tinkering and testing (or building) applications for AI tools like Claude Code, Codex • Want to build solutions for lasting processes and systems. Love a good data-driven decision-making process (but also understand when this is possible and when it isn't) • Have a proven track record of collaborating effectively with cross-functional teams. • The estimated base salary range for this role is $140,000 - $180,000 USD per year, plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! • 🚩 Notice - Employment Scams • Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address. • We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.
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