livekit - Developer Support Engineer
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Requirements
• 2–4 years of experience in developer support, technical support, or a customer-facing engineering role • Strong problem-solving skills with a methodical approach to debugging • Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP) • Clear written and verbal communicator who can explain technical details concisely • Comfortable using tools like Postman, curl, Wireshark, and browser dev tools • Curious and empathetic, always keeping the developer’s perspective in mind • Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs • Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction • Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk • Basic scripting or automation experience for improving internal workflows or triage efficiency • OUR COMMITMENT TO YOU:
Responsibilities
• Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email) • Triage and prioritize inbound issues, ensuring clear ownership and timely responses • Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details • Provide initial troubleshooting or workarounds to unblock customers quickly • Escalate more complex issues to internal teams with crisp summaries and context • Document learnings and contribute to internal and external knowledge bases • Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience
Benefits
• Flexible vacation policy
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