multiverse - Senior Operational Quality Specialist
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Requirements
• Data visualisation and SQL: You have proficiency in reading and writing SQL to • query data directly and experience building actionable dashboards in tools like • Metabase to surface insights for our Delivery teams. • AI and prompt engineering: You demonstrate the ability to use LLMs like • Gemini to analyse unstructured data and generate senior-level reports or • Knowledge management: You have expertise in structuring and maintaining a • source of truth in platforms like Guru or Coda, ensuring discoverability and • Low-code automation: You are competent in using tools like Zapier or Make to • visualise and connect disparate systems and automate manual workflows • without heavy engineering lift.
Responsibilities
• Own the domain health: You manage the health of your domain across key • pillars including process, source of truth, and stakeholder engagement. • Drive decision making in ambiguity: You analyse complex problems and make • bold, evidence-based recommendations to Senior Managers to balance • short-term fixes with strategic benefits. • Stakeholder partnership: You influence the roadmap and facilitate difficult • conversations to build trust through clear, crisp communication with functional • Data-driven accountability: You own the metrics for your process, ensuring • data hygiene and building dashboards that enable functional teams to make • Force multiplier: You mentor peers and share specialised knowledge to elevate • the collective capability of the team and break down silos. • Success metrics • Operational maturity: You demonstrate sustained movement of your domain • pillars from at-risk to healthy. • Adoption and compliance: You achieve high adherence to standard operating • procedures across user groups, evidenced by auditable data rather than • anecdotal feedback. • Stakeholder trust: You clarify ambiguity and deliver reliable solutions, through • close collaboration with stakeholders • Resilience: You eliminate single points of failure within your domain through • comprehensive documentation and peer cross-training.
Benefits
• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
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