Contentful - Customer Support Engineer (f/m/d)
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Requirements
• Minimum 2 years previous experience with direct contribution in Support/Customer-facing processes. • Experience working with APIs and API-based SaaS integrations. • Software development exposure/troubleshooting experience in one or more of the supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, Swift). • A good understanding of how web applications and mobile apps are built and work. • Confidence with common UNIX-like command-line tools. • Ability to read server logs and process them for aggregation/analysis. • An understanding of Agile processes or experience working in an Agile/Scrum environment. • Strong problem-solving skills. • Ability to clearly explain concepts with example code that complements the explanation. • Customer-centered, high level of empathy and cross-team collaboration mindset. • Experience with global teams and openness to cultural and thought diversity. • Excellent English communication skills (verbal and written).
Responsibilities
• Provide ticket-based assistance identifying Contentful-related issues. • Troubleshoot identified issues to resolve them for customers. • Escalate unresolved problems when necessary to the Engineering team. • Support developers with scaling and new integrations using APIs or API-based SaaS tools, specifically in JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift languages. • Read server logs for data aggregation/analysis purposes. • Understand Agile processes or have experience working within an Agile/Scrum environment.
Benefits
• Full-time employees receive Stock Options for the opportunity to share in the success of our company • Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. • We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days • Work-Life balance • You Time • Time off to care for and focus on your growing family • Use your personal annual education budget to improve your skills and grow in your career • Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties • An annual wellbeing stipend to care for your physical, financial, or emotional health • A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. • New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. • Who are we? • Who are we? • Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.
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