Geotab - Senior Field Hardware Engineer
Requirements
• We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Field Hardware Engineer who will lead field hardware response and pilot enablement programs for Geotab Video. This role owns enterprise pilot support from pre-installation readiness through close, resolves complex onsite hardware and installation issues, and coordinates field data-collection programs that support new AI behaviors. The Senior Field Hardware Engineer also establishes repeatable field processes, manages program risks, mentors junior technicians, and provides clear status updates and recommendations to leadership. If you love technology, and are keen to join an industry leader — we would love to hear from you!
Responsibilities
• The Senior Field Hardware Engineer leads the field hardware response and pilot enablement programs for Geotab Video. This role owns the planning and execution of enterprise pilot support from pre-installation readiness through pilot close, provides advanced onsite troubleshooting for installation, power, calibration, mounting, connectivity, and camera hardware issues, and coordinates cross-functional programs that support the delivery of new AI behaviors. The role also plans and manages controlled field data-collection activities, including vehicle rental, equipment readiness, scenario design, testing, and delivery of high-quality training footage to the Vision team. As a senior technical contributor, this position establishes repeatable field processes, manages program risks and dependencies, mentors junior team members, and provides clear status reporting and recommendations to leadership • How you'll make an impact: • Lead onsite investigation and resolution of complex Geotab Video hardware, installation, power, harness, calibration, mounting, connectivity, and SD-card issues. • Own hardware readiness for enterprise pilots, including pre-installation reviews, vehicle and site assessments, installation planning, deployment support, troubleshooting, validation, and pilot closeout. • Travel to customer and pilot locations to resolve issues within days, minimizing pilot disruption and supporting successful conversion from pilot to contract. • Serve as the technical escalation point for junior technicians, customers, partners, installers, and internal teams during high-priority field issues. • Review vehicle types, installation environments, wiring requirements, power sources, mounting locations, and connectivity conditions to determine safe and reliable installation approaches. • Perform and validate camera and telematics installations, including harness routing, power connections, mounting, camera positioning, calibration, connectivity checks, and system commissioning. • Develop practical diagnostic plans, identify root causes, implement corrective actions, and document permanent or preventative solutions for recurring issues. • Partner with Computer Vision, Hardware, Product, Customer Success, Support, Sales, and Engineering teams to communicate field findings and coordinate resolution of technical issues. • Support training-data generation for new AI behaviors by renting or accessing representative vehicles, installing camera kits, staging target scenarios, conducting controlled drives, and collecting video with known ground truth. • Review collected footage and test results for completeness, quality, environmental coverage, and alignment with the Vision team’s requirements. • Create clear installation guides, diagnostic procedures, test plans, field reports, pilot-readiness checklists, and training-data documentation. • Maintain accurate records of hardware kits, tools, components, vehicle configurations, installation results, defects, and follow-up actions. • Identify trends across customer deployments and recommend improvements to hardware design, installation processes, field tooling, training materials, and product requirements. • Coach and support junior field technicians through hands-on guidance, knowledge sharing, field shadowing, and review of technical documentation. • Support the creation of repeatable operating practices for a mobile Tiger Team, including deployment readiness, travel preparation, equipment management, safety procedures, and escalation paths. • Follow all applicable workplace, vehicle, customer-site, data-handling, and health and safety requirements. • Perform other duties as assigned.
Benefits
• Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program • The above are offered to full-time permanent employees only • How we work: • At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! • Geotab verifies candidates' eligibility to work in the United States through E-Verify, an internet-based system operated by U.S. Citizen and Immigration Services. • Other employment statements: • Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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