fresha - Head of Payments Operations

• Proven track record delivering complex cross-functional initiatives at scale within high-growth businesses • Strong operational leadership capability with the ability to drive execution across multiple concurrent priorities • Deep understanding of payment acceptance, acquiring, payment optimisation, merchant operations, or terminal ecosystems • Experience working closely with commercial and go-to-market teams to drive adoption, revenue growth, wallet share, or pricing initiatives • Exceptional ability to bring structure to ambiguity and drive execution with limited direction • Strong stakeholder management and influencing skills across Product, Commercial, Operations, and Executive leadership • Commercially minded with strong analytical and problem-solving capabilities • Highly execution-oriented with a strong sense of ownership, pace, and accountability • Comfortable operating in fast-moving, evolving environments with high levels of autonomy • Experience within global or multi-market payments organisations • Exposure to payment hardware, terminal estate management, or in-person commerce • Experience working within a scaling fintech or marketplace business • Familiarity with acquiring, PSPs, payment optimisation, or merchant growth strategies • Inclusive workforce • At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. • We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. • We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. • If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.